"Lourdes is always willing and able to help with no excuses or objections. Lourdes always goes above and beyond to provide excellent customer service to all. She is an essential piece of our department and I appreciate having her as a colleague. I am always impressed by the support and service provided by Lourdes, she is a role model for all her co-workers. Without her willingness and persistence to solve difficult situations many departments throughout our hospital would not be running as smoothly as they are.
Lourdes is a great example of the MCHS Values by taking the lead to avoid or resolve conflict, coaches others to seek information and remain fair before making decisions, reaches out to other teams and/or departments in order to obtain the best results, seeks to improve the environment in order to promote customer satisfaction, takes action to prevent unsafe conditions, and takes ownership of commitments and seeks solutions to get better results. Lourdes has been an essential piece of many projects at Nicklaus Children's Hospital including most recently she spearheaded our Meaningful Use implementation and successful attestation. Lourdes always shows initiative and is always on top of what's new in the world of technology. The best thing is that Lourdes does everything she does for one main reason, her love of nursing. It’s that love of nursing that drives what she does, she wants Nicklaus Children's Hospital to be able to provide the safest best care possible and for our patients to have the best outcomes possible."