Nicklaus Children's Hospital provides many unique, family-centered pediatric medical programs and services to the families and children served. Some programs help familiarize parents with Nicklaus Children's services, while others help make the hospital experience less intimidating. Patient care services at Nicklaus Children's Hospital, focus on providing both patients and families with top-notch medical care, coupled with emotional, psychological, and educational support. In this section you will find information regarding Nicklaus Children's services for patients and families.
Patient and Guest Relations
Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies and services and helping to resolve issues related to hospital services.
Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.
To contact a Patient and Guest Relations representative, please call 786-624-4400.
Nicklaus Children’s Hospital is committed to making your child’s stay as comfortable as possible. Below is information that we hope will make you feel more at home.
Immediate family members are welcome to be with patients at all times. Family friends are encouraged to visit from 8 a.m. to 9:30 p.m. The number of visitors needs to be limited to enable patients to rest. During flu season, visits are restricted to parents, healthy siblings and designated visitors.
Nicklaus Children’s Hospital is committed to provide visitation in accordance with our non-discrimination policy which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender identity, gender expression, sexual orientation, and/or other legally protected classification.
In-Room Food Service
Nicklaus Children’s Hospital provides meals, special formulas, and clinical nutrition services for inpatients to meet the special dietary needs associated with each child’s medical condition. Room service meals are offered from 7 a.m. to 7:30 p.m. Meals can be ordered through the hospital television or by calling ext. 1010 from the hospital room phone.
The department offers guest trays for parents and family members for a fee during their child’s hospitalization. The department accepts debit or credit card payments only (no cash). Guest trays can be ordered between 7 a.m. to 7:30 p.m. by calling ext. 1010 from the hospital room phone.
Cafeteria and Cafés
Nicklaus Children’s Hospital has several food service facilities on the ground floor of the hospital offering a variety of meal and snack choices. Options in the cafeteria include comfort foods (hot foods), a salad bar, a grill (including vegetarian options) and a specialty foods station. Our cafés offer a variety of fresh foods, including sandwiches, wraps, salads, soups, fresh fruits, pastries and coffee selections. Main Cafeteria (Breakfast, 7 a.m. to 10:30 a.m.; Lunch, 11:30 a.m. to 3:30 p.m.; Dinner, 4:30 p.m. to 10:30 p.m.) Jungle Café (7 a.m. to 12:30 a.m.) - Main Lobby Miracles Café (7a.m. to 7 p.m.) - Tower Lobby Terrace Café (6 a.m. to 4:30 p.m.) - Ambulatory building entrance
Entertainment/Internet Access/Hospital Information and More
To help you stay connected and informed, Nicklaus Children’s is pleased to offer the GetWellNetwork® in inpatient rooms. This service, available through your in-room television screen, offers many resources, including:
- Email and internet access, including access to our interactive website
- Entertainment (television, movies and games!)
- Our in-house NCHSTV station can be viewed on channel 36
- Information on keeping your child safe in the hospital
- Educational videos related to your child’s specific health needs
- Information on fun activities available for children at Nicklaus Children’s
- Information on hospital programs and services (food service and other conveniences)
- Opportunities to provide feedback on hospital care (compliments and concerns)
- Additional health information is offered through the Nicklaus Children’s website, including EMMI educational programs for families of children undergoing procedures, as well as health informational content from KidsHealth and ADAM. Visit nicklauschildrens.org/HealthandSafety
Need help with GetWellNetwork? Contact our 24-hour help desk team at 1-888-GWN-DESK (1-888-496-3375).
At Nicklaus Children’s Hospital, we strive to create an environment in which children can be children and we work to support parents while their child is hospitalized. Here are a few features designed to enhance your family’s hospital experience.
Child Life Specialists
These pediatric healthcare professionals work with children and families to help reduce stress associated with hospitalization. Child Life Specialists can teach your child about his or her illness and treatment, while encouraging therapeutic play. They assist with coping techniques for medical procedures, distraction from pain and expression of feelings. Child Life Specialists are experts in child development and assess each child’s psychosocial and developmental needs in order to create an individualized plan of care through advocacy, education, and empowerment. To reach your Child Life Specialist, please call ext. 4875.
Children’s Experience Play Spaces
These family-friendly play spaces, located throughout the hospital, offer our guests a normalized environment within the hospital setting. Children of all ages and their families are encouraged to leave the bedside and are welcomed to participate in scheduled therapeutic and expressive activities, such as music therapy drum circles, Child Life medical play sessions and expressive arts group sessions. In addition, our teams understand the importance of recreation and offer dedicated play hours, in which patients and siblings are empowered to engage in play of their choosing. Toddlers and preschoolers may engage in sensory activities or “pretend” play, while teens may enjoy video games, guided arts and crafts or board game tournaments. Additional play spaces and teen lounges are also available. For more information, or for a copy of our daily programing, please call our recreational team at ext. 4900.
These board-certified healthcare professionals work with children and their families to decrease anxiety during a hospital visit through music. Music therapists work alongside the medical team and use evidence-based practice to provide support during invasive medical procedures, address pain management needs, meet motor goals and increase tolerance to sensory stimulation. To reach a music therapist, please call ext. 3820.
Healthy Humor Red Nose Docs
These performance artists have special training in bringing smiles to hospitalized children and visit various units on a scheduled basis. To request, please check with your nurse, Child Life Specialist or call the volunteer office at ext. 4431.
Michael Fux Family Center
Located on the first floor of the central building, this center offers a wide range of services and conveniences, which include a family movie theater, interactive play area, library (with access to a copier, scanner, fax machine and more), kitchen with microwave and seating areas, a multi-purpose quiet room, laundry facilities, showers and small fitness gym. There is also a massage room and hairstyling facilities in two campus locations for your added convenience. Hours for the Michael Fux Family Center are 9 a.m. to 9 p.m. Monday through Friday and noon to 6 p.m. on Saturday and Sunday. It’s our way of making you feel more at home. Please call ext. 8500 for more information.
Radio Lollipop® Volunteers
This in-house radio station provides care, comfort, play and entertainment for hospitalized children (TV Channel 23). We encourage children to visit the Radio Lollipop studio, next to the Main Play Space, Tuesday, Wednesday and Thursday from 6:30 p.m. to 8:30 p.m.
Bedside Buddies Volunteers*
These volunteers are available on request to play board games, read stories or otherwise entertain your child in the room. To request, please check with your nurse or call ext. 4431.
Recreational Music Volunteers*
These talented volunteers bring smiles to patients and families using voices and instruments to bring familiar or favorite songs to the hospital room. To request a visit, please ask your nurse or call the volunteer office at ext. 4431.
Pet Therapy Volunteers*
What could be better than a furry dog friend at the bedside? Please call ext. 4431 to request a visit. A parent must be present during pet therapy visits.
*These volunteer-driven services are offered based on volunteer schedules and availability.
Electronic Greeting Cards (E-Cards)
You and your friends at home can create an E-card from the hospital website at nicklauschildrens.org/Ecards. Your personalized card will be hand-delivered to the child’s room.
Send an eCard
Patient and Guest Relations
If there is anything we can do to enhance your care experience, please call ext. 4400 or 786-624-4400.
If you need help with discharge preparations or coping with hospitalization, please call ext. 3344.
Chaplain/All Faiths Chapel
For spiritual support, prayers or sacraments, please call ext. 4404. After office hours, please dial 0 and advise the operator that you are seeking spiritual support. A Roman Catholic Mass is held daily at 12:30 p.m. Monday, Tuesday, Thursday and Friday, while an interfaith service is held Wednesdays.
Obtaining Medical Records
You can access portions of your child’s medical record by accepting an email invitation to enroll in the MyKids patient portal. For medical records not available on the portal, refer to the hospital website (nicklauschildrens.org/medicalrecords) for detailed instructions on how to request additional records.
Facilities available on 2NE, the Neonatal Intensive Care Unit (NICU) and Michael Fux Family Center.
Outpatient Center Network
Should you require outpatient rehabilitation services or imaging services following discharge, services are available on the hospital’s main campus, as well as within our network of outpatient centers located throughout South Florida from Palm Beach County to southern Miami Dade. Many of these centers also include urgent care services for treatment of minor injuries or illnesses. For more information on these services, please visit nicklauschildrens.org/OutpatientCenters.
Family Advisory Council
Our family advisory council provides hospital leadership with guidance from the patient/family perspective. Interested in being part of the council? Please call ext. 5819.
ATM machines are located near the Ambulatory Care Building entrance and near the hospital’s cafeteria.
Did We Go the Extra Mile?
Want to recognize someone on your child’s care team who made a difference during your stay? You can share feedback by completing a “Did I go the Extra Mile?” form and placing it in the recognition boxes located within hospital units.
Mail Drop Box
A mailbox is located near the cafeteria entrance.
A variety of vending options are available on the ground floor near the cafeteria, in the Advanced Pediatric Care Pavilion lobby as well as near the entrance to the 2North Unit.
To protect the children in our care, we are a tobacco-free campus, and smoking is not permitted anywhere on hospital grounds. If you would like help with smoking cessation products, such as Nicoderm gum during your stay, please let your nurse know.
Request an Appointment Online
Fill out an online form and a Nicklaus Children's coordinator will schedule your appointment within 24-48 business hours.