At Nicklaus Children's, we understand that a trip to the hospital can be an emotional, and sometimes worrisome, experience for parents and their children. To make your registration a quicker and smoother process we have developed Rapid Registration. Rapid Registration is an initiative established in order to minimize the steps involved during your visit to Nicklaus Children's Hospital by gathering all the needed items prior to your appointment date. If the patient qualifies, you will be receiving a call from one of our dedicated Rapid Registration team members who will verify your demographic information, explain your insurance benefits along with any responsibilities due at time of service.
Below are helpful links with additional information.
Tobacco-Free Campus
To protect the children in our care, we are a tobacco-free campus, and smoking is not permitted anywhere on hospital grounds. If you would like help with smoking cessation products, such as Nicoderm gum during your stay, please let your nurse know.
Patient and Guest Relations
Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.
Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.
To contact a Patient and Guest Relations representative, please call 786-624-4400.
Mask Wearing Requirements for all Nicklaus Children’s Facilities
As of August 1, 2023, masks are required only in certain circumstances. Examples include persons exhibiting signs or symptoms of an infectious disease, in areas of the facility that are designated sterile, or if the applicable person will be around an immunocompromised patient. This policy applies to all Nicklaus Children's staff members, patients, and visitors two years of age and older. Patients and visitors can contact the patient’s healthcare team (e.g., the treating provider’s office or inpatient unit) and staff members can contact the Infection Prevention and Control Department at ext. 2399.
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