Medical Records

Health Information Management (HIM)

The Nicklaus Children's Hospital Health Information Management Department is committed to respecting and protecting the rights of our patients and families. The Health Information Management staff is responsible for maintaining the confidentiality of all patient records and will be pleased to serve you with your medical records requests. Parents, guardians or patients have the right to either review or receive a copy of their child’s medical records when authorized. Please note we cannot interpret what the information means or discuss it with you.

If you have additional questions after reading the information below, you may speak with someone in the HIM Department during office hours.

How To Obtain Medical Records via MyKids Patient Portal

Access portions of your child’s medical record by accepting an email invitation to enroll in the MyKids patient portal. For access, email or call 305-669-6412

For medical records not available on the portal, refer to instructions below.

Submitting Medical Record Request Electronically (eRequest)

Request medical records via secure online eRequest portal hosted by our release of information partner, Ciox.

Click here for the ability to electronically request medical records.  In the event your identify cannot be validated through this portal, refer to additional options to submit your medical records request.

Please note: Currently eRequest is only available in English

Health Information Management (HIM) office address:

701 Waterford Way
Suite 100
Miami, FL 33126


Main: 305-669- 6412
Toll-free: 1-800-432-6837

Hours of Operation:

Monday – Friday:
8:30 am to 4:30pm

Where To Submit Your Medical Record Request

We do not accept faxed requests. All requests for medical records are to be mailed to:

Nicklaus Children's Hospital
Medical Records Department
3100 SW 62 Avenue
Miami, FL 33155

Completed Authorization to Request Information can also be emailed to along with a copy of photo ID.

Procedure For Requesting Copies of Medical Record

To obtain a copy of your/your child’s medical record, you must complete and submit the Authorization to Request Information form.

Or you can draft a letter to include the following:

  • Patient’s Name
  • Patient’s Date of Birth
  • Date of Visit
  • Description of the information you are requesting (i.e. surgery report, x-ray report, discharge summary, etc)
  • Purpose of your request (i.e. personal use, for your physician, attorney, court, etc).)
  • Address where the records are to be mailed
  • Legal Guardians name and signature
  • Legal Guardians relationship to patient (i.e. grandparent, sibling, self.)
  • Copy of a picture ID

Please note: If the patient is now over 18 years of age, they are the only person who can authorize the release of their medical records.

Requesting Electronic Copies of Medical Records

Complete the Electronic Record delivery request form, along with an Authorization to Request Information, to receive your medical records as electronic PDF files rather than as printed copies.

Charges For Obtaining Copies of Medical Records

One courtesy copy is provided. There will be a charge for additional copies.

Receiving Your Requested Records

Once the HIM Department receives your request, it will take approximately 5 to 7 business days for the records to be mailed to the address you provided. RECORDS WILL NOT BE FAXED. Individuals picking up records must show a picture ID for verification.

Requesting an Amendment to a Medical Record

Nicklaus Children's Hospital, formerly Nicklaus Children's Hospital, will grant the patient the right to amend their Protected Health Information (PHI) according to federal and state regulations.

Right to Make a Request

If you are requesting an amendment or correction to your or your child’s PHI, you should complete the following:

Processing and Considering the Request

Once you have completed and submitted the request for amendment/correction the Health Information Management Director or designee will respond to your request no later than 60 days by:

  • Processing the requested amendment
  • Providing the patient with a written denial
  • Providing the patient with a written statement of the reasons for the delay and the date by which Nicklaus Children's Hospital, formerly Nicklaus Children's Hospital, will respond to the request (which date may not be later than 90 days after receipt of the request). 
Contact HIM



701 Waterford Way
Suite 100
Miami, FL 33126

Hours of Operation

Monday – Friday
8:30 am to 4:30pm


Main: 305-669- 6412
Toll-free: 1-800-432-6837