Planning Your Visit

Are you planning a visit or stay at our hospital? You've come to the right place for information before your arrival.

Here you'll find details on what to expect during a hospital visit, visiting guidelines, insurance information, locations, directions and more.

recovered patient, maja, in surgical scrubs as she tours the hospital
recovered patient, maja, in surgical scrubs as she tours the hospital

At Nicklaus Children's, we understand that a trip to the hospital can be an emotional experience for parents and their children. Being informed about what to expect during a hospital visit can help reduce stress for the patient and the entire family.

All visitors should follow the safety and visitation guidelines in order to ensure the safety and confidentiality of our patients.

General Hospital Visitation Hours:
9 a.m. - 9:30 p.m.

My Nicklaus Children's App

My Nicklaus Children's App

To help you find your way at the hospital or any of our outpatient centers, please download the My Nicklaus Children's app, available at app stores.

General Guidelines for Visitors

Family Centered Care through visitation is promoted at Nicklaus Children's Hospital. Family members are partners in our mission to provide the best, safest care possible. Please follow these guidelines when planning to visit a hospitalized child:

  • Parents, adult primary caregivers, grandparents, extended family, and friends are welcome to visit during general visitation hours.
  • All visitors should be in good health and free from symptoms of contagious disease and known exposures (flu, chicken pox, etc).
  • Intensive Care Units, Bone Marrow Transplant, Special Care Nurseries,Surgical Services and Psychiatry have more restrictive guidelines about visitation. Please notify the nurse for assistance on visitation requirements into these areas.

Guidelines for children visiting the hospital

  • Children under 12 years of age may visit given that they are under adult supervision at all times.

Patient Visitation Policy

Download the detailed guidelines and procedures regarding the Nicklaus Children's Hospital visitation policies. Last updated on May, 2022.

Download PDF

Equal Visitation

Nicklaus Children's Hospital is committed to provide visitation in accordance with our non-discrimination policy which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender identity, gender expression, sexual orientation, and/or other legally protected classification.

Fast-Pass Visitor Identification

All visitors to inpatient units and the Emergency Department at Nicklaus Children's Hospital – including parents, siblings, family and friends – must receive a Fast-Pass photo identification pass upon arrival, and wear the peel-and-stick pass throughout the visit.

What You'll Need

To obtain a Fast-Pass, visitors must present a current identification (driver's license, state ID, student ID, or passport) at any information desk entrance. Visitors to inpatient units should return their Fast-Pass to the location where they received it when departing the hospital.

id badge illustration
  • Inpatient Visits: The Fast-Pass is valid for a 24-hour period. Visitors to most inpatient units, including parents staying overnight, will need to obtain a new pass daily.
  • Doctor and Outpatient Visits: A Fast-Pass identification is not needed for those visiting physician offices or outpatient services other than the Emergency Department.
  • Visitor Limits: Staff issuing the Fast-Pass will receive an alert if the number of visitors to a patient room has exceeded hospital limits for the unit. For most units, no more than four visitors are allowed at one time. Families will have the option to have some visitors rotate out of the room to allow arriving visitors access.

Adaptive Care Program

For some children with behavioral or developmental needs, including many on the autism spectrum, a hospital visit can be challenging. At Nicklaus Children's Hospital, our inpatient Adaptive Care Program supports the needs of our neurodivergent population and other eligible children. 

This inpatient program is offered to families of children over the age of 3 who have difficulty coping during hospitalization, or have sensory, behavioral, or communicative needs. If your child would benefit from the Adaptive Care Program, please contact prior to an inpatient hospitalization, so our team can work with you to develop the best plan to support for child’s needs. Our Adaptive Care Patient Resources can also help you plan for a more comfortable experience for your child before, during, and after their hospital visit or stay.

The University of Miami-Nova Southeastern University Center for Autism and Related Disabilities (UM-NSU CARD), South Florida’s leading resource for autism support, recognizes Nicklaus Children’s Hospital as an Autism Friendly Partner.

Guest Parking / Self-Parking

As you plan your visit to the hospital campus, we'd like to help you by providing suggested parking instructions. The hospital's My Nicklaus Children's app offers detailed instructions to our campus and detailed step by step directions once you have arrived and parked. We encourage you to download this app.

There are three separate garages on the hospital campus, each identified by a color, blue, green and yellow. Their use is entirely complimentary.

map of parking garages

The Blue Garage is the first structure you will see upon entering via our 62 avenue entrance. This is a mixed occupancy garage, used by visitors and staff. Designated guest parking is offered on the first and second floors. While other floors may be used by staff, visitors may use all floors.

Please park in the Blue Garage if this is your planned destination:

  • Pediatric Care Center which offers primary pediatric services and adolescent medicine
  • Advanced Pediatric Care Pavilion - home of the three intensive care units (cardiac, neonatal and pediatric), inpatient hematology/oncology and bone marrow transplants as well as inpatient neuroscience unit
  • NCPS Gastroenterology
  • Car seat safety station
  • Farmer's Market (held every Wednesday)

Please park in the Green Garage, the first parking structure you will see upon entering from the SW 57 avenue (Red Road) and Devonshire Blvd. (SW 30 street) if this is your planned destination:

  • ALL medical/physician consultations (except those suggested above for the blue garage)
  • Registration and Patient Access
  • The Brain Institute
  • Laboratory Services: Hospital-based drawing station for LabCorp and Quest
  • Rehabilitation services
  • Radiology services
  • Inpatient medical/surgical services: 2North, FCC/post-op, surgery, outpatient surgery and minor procedures, same day surgery post-op, 3North, 3NE and 3South, inpatient psychiatry/behavioral health, the IBD Center, Hemodialysis and Infusion Unit

Yellow Garage

  • The first floor of the yellow garage is for the Emergency Department patient families and the Center for Spinal Disorders
  • Emergency drop-off is located at the SW 57 avenue (Red Road) and Devonshire Blvd. (SW 30 street) entrance and valet parking is free to ED patient families only
  • Gated, by permit decal and ID access, employee parking is offered in this garage as well.

Campus Ride Sharing Stops

Designated stops are available for ride sharing and retail deliveries. See our map for more information on the stops in our campus.

Ride Sharing Stops

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Patient and Guest Relations

Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.

Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.

To contact a Patient and Guest Relations representative, please call 786-624-4400.

Mask Wearing Requirements for all Nicklaus Children’s Facilities

As of August 1, 2023, masks are required only in certain circumstances. Examples include persons exhibiting signs or symptoms of an infectious disease, in areas of the facility that are designated sterile, or if the applicable person will be around an immunocompromised patient. This policy applies to all Nicklaus Children's staff members, patients, and visitors two years of age and older. Patients and visitors can contact the patient’s healthcare team (e.g., the treating provider’s office or inpatient unit) and staff members can contact the Infection Prevention and Control Department at ext. 2399.

For More Information


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