Planning Your Visit

Are you planning a visit or stay at our hospital? You've come to the right place for information before your arrival.

Here you'll find details on what to expect during a hospital visit, visiting guidelines, insurance information, locations, directions and more.

recovered patient, maja, in surgical scrubs as she tours the hospital
recovered patient, maja, in surgical scrubs as she tours the hospital

At Nicklaus Children's, we understand that a trip to the hospital can be an emotional experience for parents and their children. Being informed about what to expect during a hospital visit can help reduce stress for the patient and the entire family.

All visitors should follow the safety and visitation guidelines in order to ensure the safety and confidentiality of our patients.

General Hospital Visitation Hours:
9 a.m. - 9:30 p.m.

We continue to use protocols recommended by the Centers for Disease Control regarding the novel COVID-19 virus. Our priority, as always, is the health and safety of all our patients and visitors. Due to the current higher-than-usual rate of respiratory infections in our community, please note we are reinforcing changes to our visitor policy in all our care settings. We ask patient families to adhere to the following practices to ensure the safety of the children in our care.

Safety Protocols for All Visits

  • Patients and visitors age 2 and older must wear a facemask at all times except when eating or in a private room. Upon arrival, a medical facemask will be provided to patients age 2 and older and visitors. Patients and visitors are asked to wear these facemasks for the duration of the visit. Those staying in inpatient units will receive a new facemask each day.
  • If a clinician or hospital staff member enters the patient room, facemasks must be worn by anyone in the room who is age 2 or older. 
  • All parents/guardians accompanying children must be free of signs and symptoms of infectious disease, including cough, runny nose, rash, vomiting and fever. Please notify the medical provider caring for your child if you or anyone else in the home has a fever, cough, rash, shortness of breath, or any other sign of respiratory infection.
  • We encourage all visitors to adhere to social distancing prompts and to wash or sanitize hands frequently. 

For Inpatient Visits

  • Parents or guardians are welcome to be with hospitalized patients at all times. Family and friends are encouraged to visit between 9 a.m. and 9:30 p.m. The number of visitors should be limited to no more than four at a time in most units to enable patients to rest.
  • During flu season, and when the incidence or respiratory illness in the community is high, visitors are restricted to parents, healthy siblings and other designated visitors.
  • No one experiencing symptoms of illness should visit the hospital. Please check with your child’s care unit for any special policies that may apply.

For Emergency Room, Urgent Care, Radiology and Diagnostic Services

  • For the safety of all, we are limiting the number of people within exam spaces and in diagnostic areas. 
  • A maximum of two primary caregivers can accompany a patient for any of the above services. 
  • Additional family members may take turns within the exam room, but only two may be in the room at a time. 

For Rehabilitation Services

  • For the safety of all in our shared rehabilitation service gyms, we ask that only one primary caregiver accompany a patient to an appointment. 

For Ambulatory Surgery Visits

  • Only two visitors can accompany the patient. Only one of these is permitted at the bedside at a time, while the other waits in the waiting room. The two can alternate at the bedside. No one under the age of 18 is permitted. 

All parents/guardians accompanying children during medical appointments must be free of signs and symptoms of infectious disease, including cough, runny nose, rash, vomiting and fever. Please notify the medical provider caring for your child if you or anyone else in the home has a fever, cough, rash, shortness of breath, or any other sign of respiratory infection.

Please remember to wash your hands or use alcohol gel frequently during your visit.

We apologize for the any inconvenience and thank you for partnering with us in providing your child the best possible care and protection.

Fast-Pass Visitor Identification

All visitors to inpatient units and the Emergency Department at Nicklaus Children’s Hospital – including parents, siblings, family and friends – must receive a Fast-Pass photo identification pass upon arrival, and wear the peel-and-stick pass throughout the visit. 

What You’ll Need

To obtain a Fast-Pass, visitors must present a current identification (driver’s license, state ID, student ID, or passport) at any information desk entrance.

Visitors to inpatient units should return their Fast-Pass to the location where they received it when departing the hospital.

Inpatient Visits

The Fast-Pass is valid for a 24-hour period. Visitors to most inpatient units, including parents staying overnight, will need to obtain a new pass daily.

Visitor Limits 

Staff issuing the Fast-Pass will receive an alert if the number of visitors to a patient room has exceeded hospital limits for the unit. For most units, no more than four visitors are allowed at one time. Families will have the option to have some visitors rotate out of the room to allow arriving visitors access.

Doctor and Outpatient Visits

A Fast-Pass identification is not needed for those visiting physician offices or outpatient services other than the Emergency Department.

Valet Parking Services 

As a convenience to patient families and visitors, Nicklaus Children’s Hospital offers valet parking at the entrance to its Central Building, near the Devonshire Boulevard ingress/egress to the campus.  

  • Free to ER visitors: Valet services are free of charge for those visiting the hospital’s Emergency Department
  • Rates: All other users of the valet service will be charged a $7 flat rate
  • Valet Hours: 24 hours a day, seven days a week
  • The valet is operated by Towne Park

Valet parking location on map
General Guidelines for Visitors

Family Centered Care through visitation is promoted at Nicklaus Children's Hospital. Family members are partners in our mission to provide the best, safest care possible. Please follow these guidelines when planning to visit a hospitalized child:

  • Parents, adult primary caregivers, grandparents, extended family, and friends are welcome to visit during general visitation hours.
  • All visitors should be in good health and free from symptoms of contagious disease and known exposures (flu, chicken pox, etc).
  • Intensive Care Units, Bone Marrow Transplant, Special Care Nurseries,Surgical Services and Psychiatry have more restrictive guidelines about visitation. Please notify the nurse for assistance on visitation requirements into these areas.

Guidelines for children visiting the hospital

  • Children under 12 years of age may visit given that they are under adult supervision at all times.

Patient Visitation Policy

Download the detailed guidelines and procedures regarding the Nicklaus Children's Hospital visitation policies. Last updated on May, 2022.

Download PDF

Equal Visitation

Nicklaus Children's Hospital is committed to provide visitation in accordance with our non-discrimination policy which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender identity, gender expression, sexual orientation, and/or other legally protected classification.

Fit4KidsCare App

MyNicklaus App

To help you find your way at the hospital or any of our outpatient centers, please download the MyNicklaus app, available at app stores.
 

Campus Ride Sharing Stops

Designated stops are available for ride sharing and retail deliveries. See our map for more information on the stops in our campus. 

Ride sharing stops


Patient and Guest Relations

Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.

Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.

To contact a Patient and Guest Relations representative, please call 786-624-4400.


hands receiving greeting cardBrighten up your loved one's hospital stay by sending a free E-Card

Your friends and family at home can create an E-card which will be hand-delivered to the child’s room.
Send an E-card