At Nicklaus Children's, we understand that a trip to the hospital can be an emotional experience for parents and their children. Being informed about what to expect during a hospital visit can help reduce stress for the patient and the entire family.
All visitors should follow the safety and visitation guidelines in order to ensure safety and confidentiality of our patients.
General Hospital Visitation Hours:
9 a.m. - 9:30 p.m.
New Screening Protocol on Arrival
Everyone arriving at the main hospital or an outpatient center will receive an initial screening by the care team regarding specific criteria set forth by the CDC.
Limited Visitor Procedures
Due to the current higher-than-usual rate of respiratory infections in our community, please note we are enacting changes to our inpatient, emergency room and outpatient care settings patient visitor policy across the health system, effective immediately. We are asking patient families to adhere to the following practices to ensure the safety of the children in our care.
For inpatient and emergency room hospital visits
For outpatient and clinic visits
- For both outpatient visits and inpatient admissions, including surgery, we ask that only one adult parent or guardian may accompany the child at the hospital. Please make arrangements for the care of other children prior to your visit.
- For everyone’s safety, up to two adult parents/guardians will be designated to stay with the child at the time of admission and remain with the child throughout the hospitalization. For patients who are hospitalized due to Covid-19 or MIS-C, one parent/guardian may stay at the bedside. If the designated parent/guardian becomes ill, a new adult member of the family can be assigned to stay with the child. No other visitors will be able to visit the child or family to prevent potential transmission to others.
- For children with special needs such as those with autism or other medical conditions that require additional caregiver support, we will make accommodations and exceptions on a case-by-case basis.
- A maximum of one primary caregiver can accompany a patient who has an appointment at any of our clinics/centers or medical offices.
- Please do not bring extra family or friends to these visits (especially children under 12 years old).
- All visitors should perform hand hygiene upon arrival.
All parents/guardians accompanying children during medical appointments must be free of signs and symptoms of infectious disease, including cough, runny nose, rash, vomiting and fever. Please notify the medical provider caring for your child if you or anyone else in the home has a fever, cough, rash, shortness of breath, or any other sign of respiratory infection.
Please remember to wash your hands or use alcohol gel frequently during your visit.
We apologize for the any inconvenience and thank you for partnering with us in providing your child the best possible care and protection.
Guidelines for visitors
Family Centered Care through visitation is promoted at Nicklaus Children's Hospital. Family members are partners in our mission to provide the best, safest care possible. Please follow these guidelines when planning to visit a hospitalized child:
- Parents, adult primary caregivers, grandparents, extended family, and friends are welcome to visit during general visitation hours.
- All visitors should be in good health and free from symptoms of contagious disease and known exposures (flu, chicken pox, etc).
- Intensive Care Units, Bone Marrow Transplant, Special Care Nurseries, Surgical Services and Psychiatry have more restrictive guidelines about visitation. Please notify the nurse for assistance on visitation requirements into these areas.
Guidelines for children visiting the hospital
- Children under 12 years of age may visit given that they are under adult supervision at all times.
- Children under 12 years of age will be asked to present proof of up-to-date immunizations. Please bring this documentation with you to present to the nurse on the day of your visit.
Nicklaus Children's Hospital is committed to provide visitation in accordance with our non-discrimination policy which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender identity, gender expression, sexual orientation, and/or other legally protected classification.
Patient and Guest Relations
Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.
Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.
To contact a Patient and Guest Relations representative, please call 786-624-4400.