At Nicklaus Children's, we understand that a trip to the hospital can be an emotional, and sometimes worrisome, experience for parents and their children. Being informed about what to expect during a hospital visit can help reduce stress for the patient and the entire family. If you (or your child) are a patient at Nicklaus Children's Hospital, or if you are preparing for a stay at Nicklaus Children's Hospital, you've come to the right place to learn everything you need to know before arriving on campus.
Family Centered Care through visitation is promoted at Nicklaus Children's Hospital. All visitors should follow the safety and visitation guidelines in order to ensure safety and confidentiality of our patients. All visitors should be free from symptoms of contagious disease and known exposures.
Patient and Guest Relations
Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.
Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.
To contact a Patient and Guest Relations representative, please call 786-624-4400.
General Hospital Visitation Hours: 8:30 a.m. - 9:30 p.m.
Visitors 12 years of age or older may visit along with parents, adult primary caregivers, grandparents and extended family members at any time. If a visitor is under 12 years of age, notify the nurse for assistance.
Limited Visitor Procedures
January 1st – March 31st
Hospitalized children are more susceptible to infection. Due to this risk and the increase in upper respiratory infections during the winter, from December through the end of March, we ask that only parents, healthy siblings over the age of 12 years and healthy designated adults visit patients.
Designated visitors limited to two (2) persons in addition to parents or other designated care givers. Visitors to Critical Care and Oncology Units, or to any child with a chronic illness are encouraged to receive influenza vaccine.
Intensive Care, Special Care Nurseries, Surgical Services and Bone Marrow Transplant have special guidelines about visitation. Please notify the nurse for assistance for visitation into these areas.
Nicklaus Children’s Hospital is committed to provide visitation in accordance with our non-discrimination policy which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender identity, gender expression, sexual orientation, and/or other legally protected classification.
Request an Appointment Online
Fill out an online form and a Nicklaus Children's coordinator will schedule your appointment within 24-48 business hours.