At Nicklaus Children's, we understand that a trip to the hospital can be an emotional experience for parents and their children. Being informed about what to expect during a hospital visit can help reduce stress for the patient and the entire family.
All visitors should follow the safety and visitation guidelines in order to ensure the safety and confidentiality of our patients.
General Hospital Visitation Hours:
9 a.m. - 9:30 p.m.
New Screening Protocol on Arrival
Everyone arriving at the main hospital or an outpatient center will receive an initial screening
by the care team regarding specific criteria set forth by the CDC.
We ask that you and your child wear a mask upon arrival at any facility.
We continue to use protocols recommended by the Centers for Disease Control regarding the novel COVID-19 virus. Our priority, as always, is the health and safety of all our patients and visitors. Due to the current higher-than-usual rate of respiratory infections in our community, please note we are reinforcing changes to our visitor policy in all our care settings. We ask patient families to adhere to the following practices to ensure the safety of the children in our care.
Safety Protocols for All Visits
- Patients and visitors age 2 and older must wear a facemask at all times except when eating or in a private room. Upon arrival, a medical facemask will be provided to patients age 2 and older and visitors. Patients and visitors are asked to wear these facemasks for the duration of the visit. Those staying in inpatient units will receive a new facemask each day.
- If a clinician or hospital staff member enters the patient room, facemasks must be worn by anyone in the room who is age 2 or older.
- All parents/guardians accompanying children must be free of signs and symptoms of infectious disease, including cough, runny nose, rash, vomiting and fever. Please notify the medical provider caring for your child if you or anyone else in the home has a fever, cough, rash, shortness of breath, or any other sign of respiratory infection.
- We encourage all visitors to adhere to social distancing prompts and to wash or sanitize hands frequently.
For Inpatient Visits
- Each hospitalized patient may have up to two visitors (including parents/legal authorized representatives) at one time. Visitors are limited to the same two people per 24-hour period. Siblings are only allowed if there are no other alternatives for their care. Babies who are breastfeeding are an exception. Siblings must remain in the patient room.
- In COVID-19 care areas, only one adult visitor is permitted in a 24-hour period. The visitor must stay in the room at all times. If required to leave, the visitor must be accompanied from the facility by security staff.
- Any family member remaining alone in a room with a patient must be age 18 or older.
For Emergency Room, Urgent Care, Physician Offices, Radiology, Diagnostic Services, Rehabilitation and Dental Services
- A maximum of one primary caregiver can accompany a patient who has an appointment at any of our clinics/centers, medical offices, or who visits the Emergency Department or one of our Urgent Care Centers or other above-listed services.
- Please do not bring additional family members or friends to these visits (especially children under 12 years old).
- Individual areas may have provisions for parental waiting, including waiting in cars or other locations.
For Ambulatory Surgery Visits
- Only two visitors can accompany the patient. Only one of these is permitted at the bedside at a time, while the other waits in the waiting room. The two can alternate at the bedside. No one under the age of 18 is permitted.
All parents/guardians accompanying children during medical appointments must be free of signs and symptoms of infectious disease, including cough, runny nose, rash, vomiting and fever. Please notify the medical provider caring for your child if you or anyone else in the home has a fever, cough, rash, shortness of breath, or any other sign of respiratory infection.
Please remember to wash your hands or use alcohol gel frequently during your visit.
We apologize for the any inconvenience and thank you for partnering with us in providing your child the best possible care and protection.
Guidelines for visitors
Family Centered Care through visitation is promoted at Nicklaus Children's Hospital. Family members are partners in our mission to provide the best, safest care possible. Please follow these guidelines when planning to visit a hospitalized child:
- Parents, adult primary caregivers, grandparents, extended family, and friends are welcome to visit during general visitation hours.
- All visitors should be in good health and free from symptoms of contagious disease and known exposures (flu, chicken pox, etc).
- Intensive Care Units, Bone Marrow Transplant, Special Care Nurseries, Surgical Services and Psychiatry have more restrictive guidelines about visitation. Please notify the nurse for assistance on visitation requirements into these areas.
Guidelines for children visiting the hospital
- Children under 12 years of age may visit given that they are under adult supervision at all times.
- Children under 12 years of age will be asked to present proof of up-to-date immunizations. Please bring this documentation with you to present to the nurse on the day of your visit.
Nicklaus Children's Hospital is committed to provide visitation in accordance with our non-discrimination policy which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender identity, gender expression, sexual orientation, and/or other legally protected classification.
Patient and Guest Relations
Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.
Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.
To contact a Patient and Guest Relations representative, please call 786-624-4400.