An Advance Directive allows you to express your decisions about your healthcare or to name someone to make those decisions for you, if you become unable to make decisions about your own medical treatment.
Learn more about our ecosystem of apps that help families access their patient records, pay bill, get directions to locations, schedule virtual care services as well as receive real-time alerts.
You or your child will be receiving medical care that is best provided in our hospital on inpatient admission, outpatient extended stay, or outpatient observation services. Learn more about the different kinds of hospital stays what they mean.
Free language assistance is available for families with limited English proficiency or who are deaf or hard-of-hearing. Learn more about our language support services and protections against discrimination.
As of August 1, 2023, masks are required only in certain circumstances. Examples include persons exhibiting signs or symptoms of an infectious disease, in areas of the facility that are designated sterile, or if the applicable person will be around an immunocompromised patient. This policy applies to all Nicklaus Children's staff members, patients, and visitors two years of age and older.
As a pediatric specialty hospital, Nicklaus Children’s offers an array of non-opioid pain reduction methods tailored for children. Proven methods of reducing pain used within the hospital include over-the-counter pain medications as well as the following techniques: Appropriate use of cold and heat, dietary management, play distraction, sleep, music therapy, relaxation and breathing techniques, guided imagery and more. Learn more about our pain management offerings.
The Health Insurance Portability and Accountability Act (HIPAA) was enacted in 1996 and provides federal protections for personal health information held by covered entities like Nicklaus Children's Hospital and gives patients certain rights with respect to that information. Learn more about how your child's medical information is protected.
Nicklaus Children’s Hospital and its facilities have a responsibility to provide your child with appropriate medical care. The following is a set of guiding principles of patient care. It is important for you to know what your child’s rights are as a patient and what your rights and obligations are as a parent and user of this hospital. View the Patient Bill of Rights in several languages.
Patient and Guest Relations
Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.
Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.