Preparing for Your Visit

Your first point of contact should be the Global Health team. We expedite all necessary appointments and admissions, including coordinating coverage and authorizations with your international insurance provider. We will also help you better understand your child’s plan of care, provide information on our medical team and assist with the logistics of your trip (visas, accommodations, etc.). We are always available to answer any questions or discuss any issues you may have.

Be sure to bring all medical documents and imaging from your primary doctor, as well as travel and financial documents. If you are unsure about the paperwork required, please contact the Global Health team.

From the moment you walk through our doors, Nicklaus Children's Hospital offers a colorful, child-friendly environment that provides calm to your entire family. Please be sure to visit the Michael Fux Family Center, which offers children a state-of-the-art movie theater and games room to entertain them throughout their stay. The Center also offers many home comforts such as a laundry facility, showers, lockers, kitchen, internet access and stress relievers such as massage services and a small work-out room.

Preparing Your Child for a Hospital Visit

Good communication is the best way to prepare your child for a hospital visit. Rather than surprise your child, try to explain the problem in simple terms that he or she will understand. This is the best way to earn and keep their trust. Be sure to give your child a chance to ask questions and tell you how he or she is feeling.

For infants, the main issue is ensuring that the parents understand the child’s medical issues and understand each other's fears and expectations. Toddlers are frightened of separation and tend to think that disease and surgery are punishments. They need to be reassured that they are not being punished.

School-age children may fear anesthesia, pain and even death. They will need reassurance and preparation, including honest answers to their questions. For adolescents, the key issue is empowerment. They need to participate in the decision-making process, while still relying on adult support and reassurance. They may not feel it is acceptable to express fear or pain and need to be encouraged to voice their questions and concerns.

Patient Rights & Responsibilities

Nicklaus Children's Hospital has a responsibility to provide your child with appropriate medical care. The following is a set of guiding principles for patient care. It is important for you to know what your child's rights are as a patient and what your rights and obligations are as a parent and user of this hospital.

More information on the Nicklaus Children's Hospital Patient Rights & Responsibilites.