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Patients and Families

Patient Resources

Nicklaus Children's Hospital, formerly Miami Children's Hospital, provides many unique, family-centered pediatric medical programs and services to the families and children served. Some programs help familiarize parents with Nicklaus Children's services, while others help make the hospital experience less intimidating. Patient care services at Nicklaus Children's Hospital, formerly Miami Children's Hospital, focus on providing both patients and families with top-notch medical care, coupled with emotional, psychological, and educational support. In this section you will find information regarding Nicklaus Children's services for patients and families.

Patient and Guest Relations

Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies and services and helping to resolve issues related to hospital services.

Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.

To contact a Patient and Guest Relations representative, please call 786-624-4400. 


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