Telehealth Services FAQ

Q: What is Nicklaus Children's Pediatric Virtual Care?

A: Nicklaus Children’s Pediatric Virtual Care allows patients and their caregivers to connect with providers from the comfort of their home through a computer, tablet or mobile app.

Q: Who is available for consultations?

A: Consultations can be scheduled with individual specialists or a team of multi-disciplinary subspecialists as needed. Medical translation services are also provided when needed to support communications.

Q: What services are currently offered through Nicklaus Children's Pediatric Virtual Care Platform?

  • Non-emergent pediatric care
  • Pediatric Primary Care
  • Complex multi-disciplinary team consultations
  • Nutrition Services
  • Mental/Behavioral Health
  • Social Services
  • Support Groups
  • Care/Case Management
  • Second opinions
  • New patient and follow-up consultations for many pediatric specialties and subspecialties:
    • Adolescent Medicine
    • Allergy & Immunology
    • Cardiology
    • Dental Services
    • Endocrinology
    • Gastroenterology
    • Genetics
    • Infectious Diseases
    • Nephrology
    • Neurosurgery
    • Ophthalmology
    • Orthopedics
    • Otolaryngology (ENT)
    • Plastic Surgery
    • Psychiatry
    • Psychology
    • Rehabilitation Services
    • Rheumatology

Q: Will my insurance cover a Telehealth visit?

A: Insurance companies are currently reimbursing for Telehealth visits. For details on what your insurance will help cover, please contact your insurance carrier for more information. The specific practice or Customer Care Center team may also be able to answer basic insurance-related questions.

Q: Can I obtain prescriptions? What is the process?

A: If the provider determines you will need prescriptions following your consultation, they will provide this information to your pharmacy of choice for pick up.

Q: How do I schedule an appointment?

A: You can schedule a Telehealth appointment with a pediatric specialist by contacting either the Nicklaus Children’s Customer Care Center (1-888-624-2778) or the provider’s office directly and requesting a Telehealth consult. If the provider determines you qualify for a Telehealth visit, the care team will help get you setup before your scheduled consult date.

Q: Will I be able to see my usual provider via the Telehealth appointment?

A: If your provider is offering Telehealth services, you should be able to connect with them via Nicklaus Children's Pediatric Virtual Care. Please confirm your provider’s availability when scheduling your appointment(s) with their staff or by calling the Customer Care Center at 1-888-624-2778.

Q: How do I get started?

A: Download the Nicklaus Children's Pediatric Virtual Care app on the Apple Store or the Google Play Store and create an account.

Q: Who do I contact for technical assistance?

A: To reach the Nicklaus Children's Pediatric Virtual Care Telehealth Center at Nicklaus Children's Hospital, please email You may also visit the website at: