Novel Coronavirus (COVID-19): Frequently Updated

As part of our commitment to the region’s children and families, Nicklaus Children’s Hospital is in daily contact with local, state and federal agencies to monitor the situation, and is prepared to evaluate and care for patients with COVID-19 or suspected COVID-19.

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This page was last updated on: 6/30/2020 4:44:43 PM

A Message to Families About Our Safety Enhancements

Do you suspect you or your child might have COVID-19? Answer the questions in our self-evaluation tool to determine the next steps you should take.

We recommend using Chrome or Safari as your web browser to use the self-assessment tool. You might experience errors if viewing the page on IE (Internet Explorer) or Microsoft Edge.

Go to the Self-Assessment

Updates to Our Services

Nicklaus Service Updates

  • Surgery message - With the safety of the public as its first priority, the state of Florida has approved resumption of elective surgeries at area hospitals and surgery centers. Nicklaus Children’s has activated and phased plan to safely resume elective procedures at its main hospital campus and at Nicklaus Children’s Ambulatory Surgery Center. For more information, please contact your child’s surgeon.
  • ED Message - Concerned that your child needs emergency care? Don’t wait. Delays in seeking care can lead to complications. Nicklaus Children’s Emergency Department has current safety practices related to COVID-19 to protect your child and family.
  • Orthopedics Clinics - Effective immediately, Orthopedics will be consolidating all of its ambulatory clinics to the hospital campus, with the exception of the spine clinic held in Palm Beach Gardens.
  • Subspecialty Clinics - Telehealth services may be available for certain appointments depending on the nature of the condition, or reason for the visit. For more information, please contact the subspecialist’s office directly or call the Customer Care line at 1-888-624-2778.
  • Urgent Care Centers - The Main Campus, Pinecrest and West Bird urgent care centers are closed until further notice. Please find the urgent care center nearest you for non-emergency services. Connect with a Nicklaus Children’s provider for non-emergency pediatric care or questions regarding #COVID19 Monday through Friday from 9 a.m. to 9 p.m. and Saturday and Sunday from 1 p.m. to 9 p.m. Download NCHS Anywhere for Apple or Google Play. Visit to learn more.
  • Dental Services - The Nicklaus Children’s Hospital Dental Department will be resuming care at our Doral Outpatient Center for both emergency and non-emergency appointments. Our Dental Mobile Unit will remain closed until further notice. Our number one priority is to keep patients, families and our personnel safe. Should your child require any emergency dental care, please call our clinic at 786-624-3368 as you normally would and our personnel will assist. More details.
  • Rehabilitation Services - At this time, our rehabilitative team will be focusing all efforts on patients with acute and critical care needs. For patients with non-acute needs and if you have concerns regarding your child’s care, please contact the  Rehabilitation Services line at 877-255-8437More details.
  • Gift Shop - Nicklaus Children's has temporarily closed its Gift Shop.
Telehealth services may be available for certain appointments depending on the nature of the condition, or reason for the visit. Please contact us for more information by calling 1-888-624-2778 or submitting an online appointment request.

How to decide if you should be tested or seek care

Provided by the CDC:
Not everyone needs to be tested for COVID-19. Here is some information that might help you make decisions about seeking medical care or testing.

  • Most people have mild illness and are able to recover at home without medical care. They may not need to be tested.
  • There is no treatment specifically approved for people who have COVID-19.
  • If you think you may be sick, stay home and consult with your healthcare provider on the need for testing.

CDC has guidance for who should be tested, but decisions about testing are at the discretion of state and local health departments and/or individual clinicians.

  • Clinicians should work with their state and local health departments to coordinate testing through public health laboratories, or work with clinical or commercial laboratories.

Do you have questions about COVID-19 and your child’s health?

Please call our COVID-19 Community Information Hotline.
Hours are 9 am. To 5 p.m. Monday through Friday.

Please call one of these lines prior to traveling to any medical office or facility

Any individuals who believe they may have been exposed to COVID-19 should call their respective county information lines below.

Miami-Dade 305-324-2400
Broward 954-412-7300
Palm Beach 561-671-4184

The Florida Department of Health has a dedicated call center for COVID-19 questions and concerns. The phone number is 866-779-6121, or you can email:
For more information, please visit the COVID-19 Traveler Health Alert.

make a donation to our COVID-19 fund

How You Can Help!

As COVID-19 continues to impact our community in unprecedented ways, our dedicated doctors and healthcare workers at Nicklaus Children’s Hospital are working around the clock to continue safeguarding our patients and families while delivering quality care. Here’s how you can help.

The Nicklaus Children’s COVID-19 Fund helps fortify our hospital and patients so we can continue providing life-saving care during these uncertain times. All donations to the COVID-19 Fund will support Nicklaus Children’s patients, their families and healthcare workers who have been affected in any way, in addition to supporting efforts that allow us to innovate and adapt to our rapidly evolving environment. Will you help us keep our vital work going strong?

Your donation to the Nicklaus Children’s COVID-19 Fund is crucial in helping us keep our vital care and services strong and our patients healthy. Read a message from our Foundation President for more information.

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