Novel Coronavirus (COVID-19): Frequently Updated

We understand that news related to the international spread of COVID-19 has raised concerns in our community.

As part of our commitment to the region’s children and families, Nicklaus Children’s Hospital is in daily contact with local, state and federal agencies to monitor the situation, and is prepared to evaluate and care for patients with COVID-19 or suspected COVID-19.

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This page was last updated on: 4/8/2020 11:51:24 AM

Testing for Coronavirus

The Centers for Disease Control and Department of Health are approving testing for patients who meet the following criteria:

  • Have traveled to a Level 3 advisory country, or
  • Have been exposed to a patient confirmed with COVID-19
  • And, have the following symptoms: Fever and cough, or shortness of breath, or sore throat.

Do you have questions about COVID-19 and your child’s health?

Please call our COVID-19 Community Information Hotline.
Hours are 9 am. To 5 p.m. Monday through Friday.

Please call one of these lines prior to traveling to any medical office or facility

Any individuals who believe they may have been exposed to COVID-19 should call their respective county information lines below.

Miami-Dade 305-324-2400
Broward 954-412-7300
Palm Beach 561-671-4184

The Florida Department of Health has a dedicated call center for COVID-19 questions and concerns. The phone number is 866-779-6121, or you can email:
For more information, please visit the COVID-19 Traveler Health Alert.


Updates to Our Services

Nicklaus Service Updates

  • The Main Campus, Pinecrest, and West Bird urgent care centers are closed until further notice. Please find the urgent care center nearest you for non-emergency services.
  • Dental Services - The Nicklaus Children’s Hospital Dental Department will be limiting its care only to emergency cases until further notice. Our number one priority is to keep patients, families and our personnel safe. Should your child require any emergency dental care, please call our clinic at 786-624-3368 as you normally would and our personnel will assist. More details.
  • Rehabilitation Services Effective March 18th, 2020 - At this time, our rehabilitative team will be focusing all efforts on our acute and critical patients. For patients with non-acute needs, your child’s therapist will provide a home program to support the continuation of your child’s care during these next two (2) weeks, or longer during this COVID-19 situation. More details.
  • New Gift Shop Hours and Process  - Nicklaus Children's has temporarily closed its Gift Shop. Our team members are available to accept orders from patients and families by telephone Monday-Friday between 10 a.m. - 2 p.m. To place an order, please call 305-662-8348. Deliveries will be made Monday-Friday, between 2-4 p.m. More details.

How Nicklaus Children’s is Working to Keep You Safe

How Nicklaus Children’s is Working to Keep You Safe

Nicklaus Children’s is closely monitoring the international and regional impact of COVID-19. As part of our commitment to the health and safety of our patients, visitors and staff, we have implemented new screening protocols and visitation practices recommended by the Centers for Disease Control (CDC).

alert iconNew Screening Protocol on Arrival

Everyone arriving at the main hospital or an outpatient center will receive an initial screening by the care team regarding specific criteria set forth by the CDC.

Fewer Campus Entrances at Main Campus

To ensure that we properly screen all patients and visitors at our hospital, we are limiting the number of entrances. For more details, visit Planning Your Visit.

New Visitor Policy for Inpatients and Emergency Room Visits

  • Due to the current higher-than-usual rate of respiratory infections in our community, we have enacted changes to our inpatient, emergency room and outpatient care setting patient visitor policy across the health system. We are asking patient families to adhere to the following practices to ensure the safety of the children in our care.
  • The new visitation policy limit visits with hospitalized children to only the same two people per room per day. Visitors can include parents or legally authorized representatives. No siblings are permitted at this time, with the exception of breastfeeding babies.  
  • For an emergency department visit, we ask that parents not bring other family members. Limiting visitors is an important way we can limit the spread of illness and keep everyone safe.

New Visitor Policy for Outpatient Visits, Urgent Care, Clinic Visits and the Ambulatory Surgery Center

  • A maximum of two primary caregivers can accompany a patient who has an appointment at any of our clinics/centers or medical offices.
  • Please do not bring extra family or friends to these visits (especially children under 12 years old).
  • All visitors should perform hand hygiene upon arrival.

New Food Service Practices

The Nicklaus Food Service team is following guidelines from the CDC, local and state health officials, and the Food and Drug Administration (FDA), National Restaurant Association, and the Academy of Nutrition and Dietetics. As such, we are taking the following precautions in food services areas:

  • The salad bar in the Golden Cub Café has been modified to offer an assortment of individually packaged fruit cups and salads.
  • Soups and cereals are now served by staff, rather than the self-service format.
  • Additional sanitizing stations have been installed in all retail venues.
  • All food service team members are ServSafe certified and are taking additional precautions, including increasing the frequency of hand washing and glove changes.
  • Dining seating areas in the Golden Cub Café and other food service areas are being cleaned and sanitized by our team members with a multi-surface cleaner and disinfectant with increased frequency throughout the day.
  • We have eliminated trays for dine-in café orders and will continue to provide bags for customer convenience.

Working to Protect Our Community

Nicklaus Children’s leaders and staff are working diligently to ensure that hospital care teams are prepared to meet the needs of the local pediatric population. We receive daily guidance from the CDC and health departments, and communicate each day with staff to keep everyone informed. We have conducted extensive staff training related to best care management practices to ensure teams are prepared as the situation evolves.

CDC and Florida DOH Fact Sheets

CDC and Florida DOH Fact Sheets & Links

In an effort to inform our patient families about the 2019 novel coronavirus (COVID-19), we're providing the CDC and Florida DOH Fact Sheets currently available:


For the latest information on the COVID-19, please visit:

make a donation to our COVID-19 fund

How You Can Help!

As COVID-19 continues to impact our community in unprecedented ways, our dedicated doctors and healthcare workers at Nicklaus Children’s Hospital are working around the clock to continue safeguarding our patients and families while delivering quality care. Here’s how you can help.

The Nicklaus Children’s COVID-19 Fund helps fortify our hospital and patients so we can continue providing life-saving care during these uncertain times. All donations to the COVID-19 Fund will support Nicklaus Children’s patients, their families and healthcare workers who have been affected in any way, in addition to supporting efforts that allow us to innovate and adapt to our rapidly evolving environment. Will you help us keep our vital work going strong?

Your donation to the Nicklaus Children’s COVID-19 Fund is crucial in helping us keep our vital care and services strong and our patients healthy. Read a message from our Foundation President for more information.

Donate Now