Planning Your Visit

Are you planning a visit or stay at our hospital? You've come to the right place for information before your arrival.

Here you'll find details on what to expect during a hospital visit, visiting guidelines, insurance information, locations, directions and more.

toddler girl with afro hair holding suitcases white framing element
toddler girl with afro hair holding suitcases white framing element

At Nicklaus Children's, we understand that a trip to the hospital can be an emotional experience for parents and their children. Being informed about what to expect during a hospital visit can help reduce stress for the patient and the entire family. 

All visitors should follow the safety and visitation guidelines in order to ensure safety and confidentiality of our patients.

General Hospital Visitation Hours:
9 a.m. - 9:30 p.m.

Limited Visitor Procedures

Inpatient & Outpatient

Nicklaus Children’s is rigorously applying protocols recommended by the Centers for Disease Control regarding the novel COVID-19 virus. Our priority, as always, is the health and safety of all of our patients and visitors.
 
Due to the current higher-than-usual rate of respiratory infections in our community, please note we are enacting changes to our inpatient, emergency room and outpatient care settings patient visitor policy across the health system, effective immediately. We are asking patient families to adhere to the following practices to ensure the safety of the children in our care.
 
For inpatient and emergency room hospital visits

  • The new visitation policy limit visits with hospitalized children to only the same two people per room per day. Visitors can include parents or legally authorized representatives. No siblings are permitted at this time, with the exception of breastfeeding babies.   
  • For an emergency department visit, we ask that parents try not to bring other family members. Limiting visitors is an important way we can limit the spread of illness and keep everyone safe.
For outpatient, clinic visits and Ambulatory Surgery Center (ASC)
 
  • A maximum of two primary caregivers can accompany a patient who has an appointment at any of our clinics/centers or medical offices.
  • Please do not bring extra family or friends to these visits (especially children under 12 years old).
  • All visitors should perform hand hygiene upon arrival.

All parents/guardians accompanying children during medical appointments must be free of signs and symptoms of infectious disease, including cough, runny nose, rash, vomiting and fever. Please notify the medical provider caring for your child if you or anyone else in the home has a fever, cough, rash, shortness of breath, or any other sign of respiratory infection.
 
Due to an international shortage of facemasks and in order to protect our most vulnerable patients, we regret that we are unable to offer facemasks for patients and families on request at this time. The Centers for Disease Control asks that masks are reserved for practicing healthcare professionals as indicated, and for those diagnosed with an infectious disease. Please remember to wash your hands or use alcohol gel frequently during your visit. 

We apologize for the any inconvenience and thank you for partnering with us in providing your child the best possible care and protection.

cover coughs and sneezes
social distancing explained for kids


Guidelines for visitors

Family Centered Care through visitation is promoted at Nicklaus Children's Hospital. Family members are partners in our mission to provide the best, safest care possible. Please follow these guidelines when planning to visit a hospitalized child:

  • Parents, adult primary caregivers, grandparents, extended family, and friends are welcome to visit during general visitation hours.
  • All visitors should be in good health and free from symptoms of contagious disease and known exposures (flu, chicken pox, etc).
  • Intensive Care Units, Bone Marrow Transplant, Special Care Nurseries, Surgical Services and Psychiatry have more restrictive guidelines about visitation. Please notify the nurse for assistance on visitation requirements into these areas.

Guidelines for children visiting the hospital

  • Children under 12 years of age may visit given that they are under adult supervision at all times.
  • Children under 12 years of age will be asked to present proof of up-to-date immunizations. Please bring this documentation with you to present to the nurse on the day of your visit.


Equal Visitation

Nicklaus Children's Hospital is committed to provide visitation in accordance with our non-discrimination policy which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender identity, gender expression, sexual orientation, and/or other legally protected classification.


Patient and Guest Relations

Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.

Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.

To contact a Patient and Guest Relations representative, please call 786-624-4400.