Process Improvement at Nicklaus Children's Health System

Our culture places patients and their families at the center of care, while engaging staff in providing the highest quality and service throughout the experience.

We are dedicated to supporting an army of
curious problem solvers in their pursuit of:

Amazing Patient Care

Operational Excellence

Building the Future


The purpose of our Process Improvement Office is to:

  • Facilitate operational and clinical continuous improvement across the organization.
  • Connect the purpose and people of the organization from the top down and from the bottom up and across via formalized channels.
  • Enable the mechanism for problems to be solved scientifically and locally, where they happen, when they happen, with top-level support to help build infrastructure to sustain improvement

The Process Improvement Team

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The Process Improvement team is an exceptionally talented group who provide project facilitation, quality science training, and technical support, and analysis for accelerating clinical, and operational quality improvement across the organization.

Elise Hermes

Executive Director of Quality

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Jason Stiles

Director of Process Excellence
MBA, PhD, LSSBB
​(786) 481-8953
Email Jason

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Fahd Lahrech

Manager, Quality and Data Sciences
CPIM, CQE, CMfgE, ML, MS, LSSBB
(305) 793-9579
Email Fahd

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Mary Szabo

Project Management Coordinator
(786) 564-0225
Email Mary

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Fiona Dumapit

Process Excellence Leader
BS, MS, LSSGB
(786) 624 5831
Email Fiona

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Lazaro Alfonso

Lead Quality Analytics Analyst
BSEE, BSMATH, MSEE, LSSBB
(​786) 624-5080
Email Lazaro

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William Smit

Data/Quality Program Analyst
BME, MSCE
(786) 624-2392
Email William