HCA Healthcare
Login Links
HCA Remote Access
HCA's Telehealth - Teladoc (InTouch)
EMR Access - HCA Florida
HCA Florida Mercy Hospital: FLBMIA Market
HCA Florida Northwest Hospital: FLBMIA Market
HCA Florida University Hospital: FLBMIA Market
HCA MIS System: COCMIA
HCA Florida Palms West Hospital: FLJ Market
HCA Florida Lawnwood Hospital: FLK Market
Support/Contacts
Meditech/Expanse
For support with HCA's EMR/Meditech, contact the Provider Solutions Specialist (PSS) Team at (888) 561-6599.
For password resets or other issues accessing the EMR, contact HCA's 24/7 Help Desk at (888) 561-6599.
Teledoc
For support with HCA's Telehealth System, contact Teladoc's Techinical Assistance Center at (877) 484-9119.
Physicians can use Virtual Care Platform impromptu meeting feature instead of Teledoc if video visit is required. To access the platform, go to Nicklaus Pediatric Virtual Care. To create an impromptu meeting, click on “Create Impromptu Meeting” at the top right and fill out the required fields.
The Teladoc Health Telehealth Network is supported 24/7 and can also be reached via email at Email: TAC@TeladocHealth.com and by Teladoc Live Chat
Onboarding/Getting Started
For initial onboarding and training, please complete the following steps after you have been credentialed with HCA.
- Validate your EMR/Meditech system access by following the Remote Access Setup steps (only requires to be set up one time). Meditech log-in credentials are provided after completion of HCA's Meditech training. - HCA Remote Access Setup (VDI) file on site currently under Files section.
- Teladoc will send providers a welcome letter via email. Access the email from Teladoc which includes your unique Teladoc username and a link to Reset your Password.
- Access the Software Center to download the Teladoc software on your computer - HCA Teladoc Software Download
- Validate your ability to access Teladoc with the provided username and your newly reset password - https://portal.intouchcustomer.com/
- Review all of the training files/videos linked in the subsection below
Training
EMR/Meditech - Files
Note: To access PatientKeeper, go to Meditech and click on the icon for PatientKeeper.
Expanse Tip Sheets (Coming Soon (May 9th, 2025). Expanse EMR implemented at Palms West and Lawnwood hospitals.)
EMR/Meditech - Video Tutorials
Teladoc/InTouch - Files
Teladoc Training Video