b'Table of ContentsSurvey Survival 5 Talking to Surveyors 12Simple Facts about DNV 5 Maintaining Operational Excellence during12inspectionsNIAHO 5 Documented Information | Control and Management 13International Organization for Standardization6(ISO) NCH Reminders and Resources 13What is ISO? And how do we incorporate them6in our organization? Physical Environment 13ISO 9001:2015 Clauses 6 Clean Sweeps 13Clause 1: Scope 6 Medication Rooms 14Clause 2 & 3: Normative Reference & Terms6 Treatment/Therapy Areas 14DefinitionsClause 4: Context of the Organization 7 Staff 14Concern, Complaint, & Grievance 7 Security 15What is the difference between a concern,Know your Emergency Codes 15complaint, and a grievance? 7Know your Spills 17Patient Bill of Rights 8Safety Data Sheet 17Clause 5: Leadership 9Emergency Management 18Quality Pillar Scorecard & Service Excellence9Data Isensix 18Quality Pillar Scorecard 9 Measurement Traceability 19Clause 6: Planning 9 Plant Operations 19Clause 7: Support 9 Missing Ceiling Tiles 20Clause 8: Operation 9 Fire Doors Latching 20Contract Management 9 Penetrations 20Clause 9: Performance Evaluation 10 Elevators 20Internal Assurance 10 Medical Gases 20Clause 10: Improvement 10 Life Safety 21NCHS Management System 11 In Case of an Emergency 21Do we have a Quality Management System? 11 Must Know Fire Safety 22Survey Mantra 11 Infection Prevention & Control (IPC) 22'