b'to patients, reduce operating costs, assure adherence tois completed by conducting regular internal assurance compliance requirements, and mitigate risk. audits to identify gaps in processes and determine what, should be changed and improved.As a healthcare organizations are bound to uphold various laws and regulations, including Stark Law, HIPAA, theInternal Assurance Federal Anti-Kickback Law, and safe harbor regulations. Any of these are subject to change, and new compliance What is Internal Assurance Auditing? - A systematic, guidelines may be presented. Legal counsel works toindependent and documented process for obtaining ensure that the contract management system helps theirobjective evidence (i.e. data supporting existence and organization stay compliant.verity of something) and evaluating it objectively to determine the extent to which it meets audit criteria Our Contract Management System inter-relates all parts of one streamlined process that involves the severalAn auditor must maintain professional skepticism, should functional groups, communication between all parties isASK, OBSERVE, LEARN, and DOCUMENT.The phases of an more effective and efficient, and reducing wasted timeaudit include Initiationcompleting redundant work. PreparationWhat areas does contract management serve? Execution IntegrityPatient transfer agreementsReporting Risk- Fair Physician agreements Follow-up based PrinciplesPresentation Partnerships and affiliations A first partyof Internal auditor mayDue Organizations Evidence- AssuranceProfessionalconduct this. based AuditingCare Donation/GiftsMedical equipment and supplies vendors First Party Audit isIndependence ConfidentialityOffice equipment and supplies vendors conducted Construction/Real estate by someone IT contracts from the organization Media and public relations contracts itself audits a process of the Management System Foundation to ensure it is working effectively and providing the Residency and teaching agreements expected results. Contracts for other services the organization may needClause 10: Improvement(security, custodial services, catering, etc.) Requires using a standardized corrective and preventive Contract management links each contract to the correctaction (CAPA) plan when processes are not working well approver, department, cost center, and performance metricor when we are not meeting our patient/family needs to allow for seamless integration and DNV-GL compliantand expectations. Our health system uses this process in practices. order to correct the issue, eliminate the cause, and prevent reoccurrence. It is everyones responsibility to make sure we provide ourISO 9001:2015 Basic Termsservice consistently by following our documented policies and procedures. For training or contract questions, call theBasic ISO terminology used in standards are customer, Legal Department at (786) 624-5780. customer service, leadership, quality policy, quality Clause 9: Performance Evaluation objectives, and competence.Requires determining how things are working, analyzingCustomer: Individual that receives our service information and making improvements using leanPatient/Family methodology tools (i.e. Plan-Do-Check-Act (PDCA)). OurCustomer Service: Customers perception of the degree Lean Transformation Office Department can provideto which the Patient/Family requirements have been support with lean training, coaching and projectfulfilled management. This clause covers the measurement, analysis and evaluation of the Management System, which 10 Nicklaus Childrens Health System'