b'Leadership: Group responsible for setting theSurvey Mantrahospitals direction and create conditions which allow people to achieve objectives Quality Policy: Overall intentions and direction of anWhat is a survey mantra? A survey mantra is a statement organization related to quality as formally expressed byor slogan repeated frequently to keep our focus on the top management.importance of the inspection processAt NCH, its the Performance Improvement Plan (PI Plan)Quality Objectives: Something sought, or aimed for,Say What YOU(I.e. Focus on US; Know related to quality (i.e. dashboards, Key PerformanceDo your standard work, plans, Indicators (KPIs)) Say What YOUpolices, and procedures) Competence: Education, training, skills experienceDoDo What YOU Interested Parties: Anyone interested or affectedSay WhaSayt YOU(I.e. Demonstrate amazing by the hospital operations (i.e. patient/family,Do What YOUpatient care; Surveyor Doemployees, physicians, contractors, state/federalSay wants to observe the regulators, insurances, community, etc.) Say Wha process; data toward Prove t YITOU Do What YOU Do building our future)ProSvae y ITNCHS ManagementDo Wha (How do you validate Improvt Ye ITOU ProSvae y IT the process?Internal System Improve IT assurance audits, Key Performance Indicators Prove IT (KPI), Scorecards)Do we have a Quality Management System? Improve IT(Implementing Corrective Yes, we use the quality management system thatImprove IT actions, performance demonstrates our commitment to the 3Cs: consistency,improvement, continual improvement and customer satisfaction withinsustainability of the NCHS Management System. operational ISO 9001:2015 standards require a Management System implementation. We utilize our guiding principles to improve the organizations performance and effectiveness to deliver customer satisfaction. This approach allows for:Understanding and consistencyConsideration of how we create better patient experiencesEvaluate opportunities to improve the process and preventing undesirable resultsValidation of effectiveness of high-risk correctiveMission: actions To inspire hope and promote lifelong health by providing the best care to every childVision: To CREATE a healthy future for every childValues: Collaboration | Responsibility | Empowerment | Advocacy | Transformation | Empathy2022 Survey Readiness Guide 11'