Medical Records

Health Information Management (HIM)

The Nicklaus Children's Hospital Health Information Management Department is committed to respecting and protecting the rights of our patients and families. The Health Information Management staff is responsible for maintaining the confidentiality of all patient records and will be pleased to serve you with your medical records requests. Parents, guardians or patients have the right to either review or receive a copy of their child's medical records when authorized. Medical records are retained for a period of ten (10) years after your last date of service. Please note we cannot interpret what the information means or discuss it with you.

If you have additional questions after reading the information below, you may contact the HIM Department.

Contact HIM

Monday-Friday (excluding holidays)
8:30 a.m. - 4:30 p.m.
305-669-6412 or 1-800-432-6837

The HIM Office does not accept walk-ins.

How To Obtain Medical Records via My Nicklaus Children's Patient Portal

Access portions of your child's medical record by accepting an email invitation to enroll in the My Nicklaus Children's Patient Portal. For access, email

For medical records not available on the portal, refer to instructions below.

How to Request Medical Records Online (eRequest)

Request medical records via secure website hosted by our release of information partner, Datavant (formerly Ciox). If you are unable to complete request online, refer to additional options to submit your medical records request.

Please note: Complete authorization form if requesting psychiatry/psychology records or sensitive laboratory results (HIV/STD/Drug Screen/Pregnancy), as additional signature is required.

Where To Submit Your Medical Record Request

Completed authorization for release/request of information form, along with copy of photo ID, can be emailed to or mailed to:

Nicklaus Children's Hospital
Medical Records Department
3100 SW 62 Avenue
Miami, Florida 33155

Note: We do not accept faxed requests and if the patient is now 18 years of age or older, they are the only person who can authorize the release of their medical records.

How to Request Radiology Images

For radiology images performed at the main hospital, please call the Nicklaus Children's Hospital Radiology Department at 786-624-3283. The completed authorization for release/request of information and copy of picture ID is required.

Please note: If radiology exams were performed at the outpatient centers, you must request images directly from the center.

Charges For Obtaining Copies of Medical Records

One courtesy copy is provided. There will be a charge for additional copies.

Receiving Your Requested Records

Once the HIM Department receives your request, it will take approximately 5 to 7 business days for the records to be mailed to the address you provided. You can receive records via email, if electronic record delivery request form was completed. RECORDS WILL NOT BE FAXED.

How to Request an Amendment to a Medical Record

Nicklaus Children's Hospital will grant the patient the right to amend their Protected Health Information (PHI) according to federal and state regulations.

Your Right to Make a Request

If you are requesting an amendment or correction to your or your child's PHI, complete the PHI Amendment/Correction Request form and send via email to or mail it to the address listed above. Please include a copy of photo ID with the request.

Processing and Considering the Request

Once you have completed and submitted the request for amendment/correction the Health Information Management Director or designee will respond to your request no later than 60 days by:

  • Processing the requested amendment
  • Providing the patient with a written denial
  • Providing the patient with a written statement of the reasons for the delay and the date by which Nicklaus Children's Hospital will respond to the request (which date may not be later than 90 days after receipt of the request).

Additional Resources

For billing records, please contact 305-663-8452 and select option 2.

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