What is the Get App?

The GET App is used to allow mobile ordering at the Nicklaus Children’s Hospital Gift Shop, Golden Cub Café and the Miracles Café.

How do I get the mobile app?

You can download the Get App from the Google Play Store or the Apple App Store.

Can I order on the web, or just on the mobile app?

You can order on the web by visiting https://get.cbord.com/nicklauschildrens/

Do I need to register?

Yes. Once you are at the login page (link below) scroll to the section labeled Parents, Guardians or Other Relatives and then click on the Guest Registration’s Sign up now! link. https://get.cbord.com/nicklauschildrens/

How do I reset my password?

On the main login page there is a “I forgot my password” link. Once you click on the link, you will be prompted to enter the email address you registered with. Follow the instructions on the email you receive to reset your password.

What cafes/locations are offering this service? Will they have the same Hours of Operation?

The Golden Cub Café, Miracles Café, and the Gift Shop will offer items on the GET Mobile App. Golden Cub Café will have reduced hours on the mobile app only. In person hours will remain the same.

Golden Cub Café will open for lunch orders only on the mobile app.
Monday-Friday 11:30 am - 2:30 pm

Miracles Café will open
Sunday-Saturday 6:30 am - 10:00 pm

Nicklaus Children’s Hospital Gift Shop Gift Shop will open
Monday-Friday 10 am- 3 pm

How can I order food items? How does this work?

The GET App works like various other food ordering applications. You will need to download the Get Mobile app at Get App and register. A credit card will be required at the time of placing your order.

Where do I pick up my order?

Golden Cub Café order will be available for pickup in the dining room.

Miracles Café orders will be available at the pickup window.

Is delivery available?

Delivery is available for the Golden Cub Café and the Gift Shop. Miracles Café does not offer delivery.

Are the hours of operation the same on the mobile app ?

The hours of operation on the mobile app are slightly different for the Café’s. The Gift Shop hours are the same.

Golden Cub Café will open for lunch orders only
Monday - Friday 11:30 am - 2:30 pm
The Golden Cub Café in person hours remain the same.

Miracles Café will open
Sunday -Saturday 6:30 am - 10:00 pm

NCH Gift Shop will open
Monday - Friday 10:00 am - 3:00 pm

How do I know my order is available for pickup?

At the time of placing your order, you will select your pickup time. If you selected ASAP then your order will be ready within 15 minutes. You will receive an email confirmation with the time you selected for pickup after placing your order, but there will not be an additional email or notification showing when the order is available for pickup.

What if I cannot pickup my order on time?

We will hold your order for 15 min after your Pick up Time, then it will be discarded for Food Safety issues. No refund will be issued if you did not pick up your order.

Are all items available from the Golden Cub Café?

No. To provide the best customer experience, not all menu items are available. At this time, only Grab n Go and the Buffet Line will be available from the Golden Cub Café.

Are the prices different on the mobile app vs. in person at the Golden Cub Café or Miracles Cafe?

No. The prices you see on the GET Mobile App will be the same as shown in person at all locations.

What if I need to change my order? Or I ordered the incorrect item?

Changes on submitted orders are not allowed. You can cancel your order if it is not within 20 minutes of your pickup time. If you placed an order as “ASAP,” you will not be able to cancel the order.

Can I cancel my order?

You can cancel your order if it is not within 20 minutes of your pickup time. If you placed an order as “ASAP,” you will not be able to cancel the order.

Who do I contact if there is a mistake with my order or I have any questions?

• For food related issues, please contact us at 305-764-4368 or you can email us at Dietary.Suggestions@NicklausHealth.org

• For gift shop issues, please contact us at 305-662-8348.

Not at this time. In the future you will be able to, but this location is not yet active.

Payments / Refunds / Fees

What payment methods are accepted?

We accept all major credit cards. American Express, Discover, MasterCard, and Visa.

Are there any additional cost/fees?

• Golden Cub Café has a $1.50 Service Charge.

• Miracles Café and Nicklaus Children’s Hospital Gift Shop will not have any additional costs.

What is your Refund Policy?

If there is something wrong with your order, a refund can be done. Please come to the location where your order was placed and one of our cashiers will assist you.