What is the Get App?

The GET App allows our employees, using their mobile device, to order food from the Golden Cub Café and the Miracles Café for pickup.

How do I get the mobile app?

You can download the Get App from the Google Play Store or the Apple App Store.

Can I order on the web, or just on the mobile app?

You can order on the web by visiting https://get.cbord.com/nicklauschildrens/

Do I need to register?

Yes. Once you are at the login page (link below) you can select “Sign up now!” and follow the instructions. https://get.cbord.com/nicklauschildrens/

What if I have issues registering?

If you have issues registering, please verify your Last Name is typed exactly as it shows in PeopleSoft and that your Employee ID is entered with the right amount of leading 0’s. If you still experience an issue, please open an IT "Something isn't working" ticket at https://nchs.service-now.com/sp?id=information_technology

Do you have to be an employee to order food?

Yes. You will need to be an employee with payroll deduction enabled. If you do not have payroll deduction enabled, please visit PeopleSoft Self Service located on the Intranet to activate Employee Payroll Deduction. In the future, we plan to open ordering to everyone.

What cafes/locations are offering this service? Will they have the same Hours of Operation?

Currently only the Golden Cub Café and Miracles Café will offer items on the GET Mobile App. They will also have reduced hours on the mobile app only.

Golden Cub Café will open for lunch orders only.
Monday-Friday 11:30 a.m. - 2:30 p.m.

Miracles café will be open all week.
Monday-Friday 6 a.m. - 10 p.m. on the mobile app.

How can I order food items? How does this work?

The GET App works like various other food ordering applications. You will need to download the Get Mobile app at https://get.cbord.com/nicklauschildrens/ and register. You must also have payroll deduction active to place orders. We are currently accepting only payroll deduction as a payment option at this time.

Where do I pick up my order?

Golden Cub Café order will be available for pickup in the dining room. Miracles Café orders will be available at the pickup window.

Is delivery available?

No. We are only offering pickup at the moment. We are looking into this possibility for the future.

Are the hours of operation the same?

The hours of operation on the mobile app are slightly different.

Golden Cub Café will open for lunch orders only.
Monday-Friday 11:30 a.m.-2 p.m. The Golden Cub Café in person hours remain the same.

Miracles Café will be open Sunday-Saturday from 6 a.m.-10 p.m

How do I know my order is available for pickup?

You will receive an email confirmation with the time you selected for pickup. If you selected ASAP then your order will be ready within 15 minutes. There will not be an additional email or notification showing when the order is available for pickup.

What if I cannot pick up my order on time?

We will hold your order for 15 min after your Pick-up Time, then it will be discarded for Food Safety issues. No refund will be issue if you did not pick up your order.

Are all items available from the Golden Cub Café?

No. To provide the best customer experience, not all menu items are available. At this time, only Grab n Go and the Buffet Line will be available from the Golden Cub Café.

Are the prices different on the mobile app vs. in person at the Golden Cub Café or Miracles Cafe?

No. The prices you see on the GET Mobile App will be the same as shown in both Golden Cub Café and Miracles Café. Prices for Golden Cub Café will reflect the employee discount.

What if I need to change my order? Or I ordered the incorrect item?

Changes on submitted orders are not allowed. You can cancel your order if it is not within 20 minutes of your pickup time. If you placed an order as “ASAP,” you will not be able to cancel the order.

Can I cancel my order?

You can cancel your order if it is not within 20 minutes of your pickup time. If you placed an order as “ASAP,” you will not be able to cancel the order.

Who do I contact if there is a mistake with my order or I have any questions?

Email us at Dietary.Suggestions@NicklausHealth.org

NCH Gift Shop

Can I order items from the Gift Shop?

Not at this time. In the future you will be able to, but this location is not yet active.

Payments / Refunds / Fees

What are the payment methods? Can I use payroll deduction? Can I use my credit card?

Employee Payroll Deduction is the only payment method currently accepted. Credit cards will be available in the future.

Can I use my meal plan stipend to order food?

No. Only Employee Payroll Deduction is accepted. Stipends will not be accepted on the mobile app.

Is there any additional cost?

There will be a Service Charge of $1.50 for Golden Cub Café; prices will be shown with employee discounts.

What is your Refund Policy?

If there is something wrong with your order, a refund can be done. Please come to the location where your order was placed and one of our cashiers will assist you.

Nick Paws Rewards

Who can sign up for Rewards?

Only employees who have opted in to payroll deduction can accumulate rewards. Credit card transactions are NOT eligible for rewards. Only payroll transactions can accumulate reward points.

What is the process for opting in to Rewards?

You must have Payroll Deduction enabled on Peoplesoft. Sign into the Get App as an Employee. On the Home screen, click on Rewards, then select "Opt in to Get Nick Paws."

Where do I sign up for GET?

You must sign up as an Employee on the web: GET Login. Click on "Not Registered? Sign up Now!" Employees click here.

Are there Rewards on a stipend?

No, Rewards are only for Employees who have opted in to payroll deduction. Stipends do not use payroll deduction.

How can an employee identify if they linked their payroll deduction account?

You can check your status in the App home screen under "Accounts." The current plan should be Payroll Deduction. You can also check on the web at GET Website. In the Overview section, your current plan should be Employee Deduct Full Time.

How do I know if I have a Guest account or an Employee account?

When you open the GET app under "Account," you should see "Payroll Deduct" if you are an Employee.

A guest account does not have an Account tab.

How to Redeem Nick Paws Points?

Accumulate 200 Nick Paws to redeem $2. Minimum redemption is $2. At the Home screen, you can see your total rewards as points. You must have at least 200 points to convert them to a redeemable value.

How to place an order with points?

Once your points are converted to usable funds, you can spend them at participating locations. During checkout, select "GET Rewards" as your payment method. Your reward value must be greater than the order amount, as GET will not accept partial payment.