When You're Here

At Nicklaus Children's, we understand that a trip to the hospital can be an emotional, and sometimes worrisome, experience for parents and their children. To make your registration a quicker and smoother process we have developed Rapid Registration. Rapid Registration is an initiative established in order to minimize the steps involved during your visit to Nicklaus Children's Hospital by gathering all the needed items prior to your appointment date. If the patient qualifies, you will be receiving a call from one of our dedicated Rapid Registration team members who will verify your demographic information, explain your insurance benefits along with any responsibilities due at time of service.

Below are helpful links with additional information.

Where are the parking garages and registration entrances?
PDF Map of Garages and Campus

Directions to Green Parking Garage (video)

 

Driving Blue Parking Garage (video)

Valet Parking Services

As a convenience to our patients and visitors, Nicklaus Children’s Hospital, in collaboration with Town Park valet’s healthcare division, offers complimentary valet service at several campus locations.

Locations and hours of valet services include:

Blue Garage/Advanced Pediatric Care Pavilion: (SW 62 Avenue entrance)
7 a.m. to 9 p.m.  (after 9 p.m. keys can be picked up from security) 
Devonshire Lobby entrance: (located near SW 57th Avenue and Devonshire Boulevard/60th Court)
7 a.m. to 9 p.m. (after 9 p.m. keys can be picked up from security) 
Emergency Department/Outpatient entrance: (follow Emergency Department signs from any entrance)
8 a.m. to 6 p.m. (after 6 p.m. hours keys can be picked up from security)

Want to have your car waiting for you when you return?

Our car request text service can make that happen. Your valet will provide texting information via the parking stub you receive. The color and labeling of the valet parking stub you receive will signify the location of your vehicle. To request your car text 786-789-2095.

  • Blue stub = the Blue garage.
  • Yellow stub = Yellow garage.
  • Pink = Devonshire entrance lobby.

non-smoking signTobacco-Free Campus

To protect the children in our care, we are a tobacco-free campus, and smoking is not permitted anywhere on hospital grounds. If you would like help with smoking cessation products, such as Nicoderm gum during your stay, please let your nurse know.
 


Adaptive Care Program

At Nicklaus Children’s Hospital, our inpatient Adaptive Care Program supports the needs of our neurodivergent population and other eligible children. Our Adaptive Care team works with the families of children with behavioral and developmental needs such as autism, to create a safe and comfortable environment during their hospitalization.  

This inpatient program is offered to families of children over the age of 3 who have difficulty coping during hospitalization, or have sensory, behavioral, or communicative needs. If your child would benefit from the Adaptive Care Program, please contact AdaptiveCareTeam@nicklaushealth.org, so our team can provide tools and support for your child’s needs. Our Adaptive Care Patient Resources can also help you plan for a more comfortable experience for your child before, during, and after their hospital visit or stay.

The University of Miami-Nova Southeastern University Center for Autism and Related Disabilities (UM-NSU CARD), South Florida’s leading resource for autism support, recognizes Nicklaus Children’s Hospital as an Autism Friendly Partner.

Patient and Guest Relations

Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.

Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.

To contact a Patient and Guest Relations representative, please call 786-624-4400or by filling out an online form.
 

Mask Wearing Requirements for all Nicklaus Children’s Facilities

As of August 1, 2023, masks are required only in certain circumstances. Examples include persons exhibiting signs or symptoms of an infectious disease, in areas of the facility that are designated sterile, or if the applicable person will be around an immunocompromised patient. This policy applies to all Nicklaus Children's staff members, patients, and visitors two years of age and older. Patients and visitors can contact the patient’s healthcare team (e.g., the treating provider’s office or inpatient unit) and staff members can contact the Infection Prevention and Control Department at ext. 2399.


For More Information

 

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