Nicklaus Children's Receives Pinnacle of Excellence Award® for Sustained Patient Experience Achievement

Published on: 10/01/2020

Nicklaus Children’s Hospital is the recipient of a 2020 Press Ganey Pinnacle of Excellence Award® in the Patient Experience category. Press Ganey, a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for healthcare organizations, presents Pinnacle of Excellence Awards annually to recognize clients that sustain high levels of performance over multiple years.

The 2020 Pinnacle of Excellence Award for Patient Experience honors top performers based on achievement on designated patient survey measures from May 2017 to April 2020. These measures include the overall rating of patient families and likelihood of the family to recommend the organization to others.

“It is a great honor to receive this award reflecting the sustained high level of satisfaction among our hospitalized patients and families,” said Perry Ann Reed, President, Nicklaus Children’s Hospital, and Senior Vice President, Chief Operating Officer of Nicklaus Children’s Health System, the hospital’s parent organization. “This achievement is a tribute to our clinical teams who utilize patient and family feedback from Press Ganey surveys to develop practices that advance our organizational focus of delivering amazing patient care by always putting patients and families first. We are pleased that these collective efforts are fulfilling the expectations of those we are privileged to serve.”

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience.

About Nicklaus Children's Hospital

Founded in 1950 by Variety Clubs International, Nicklaus Children's Hospital is South Florida's only licensed specialty hospital exclusively for children, with nearly 800 attending physicians and more than 390 pediatric subspecialists. The 309-bed hospital, known as Miami Children's Hospital from 1983 through 2014, is renowned for excellence in all aspects of pediatric medicine with many specialty programs routinely ranked among the best in the nation by U.S. News & World Report since 2008. The hospital is also home to the largest pediatric teaching program in the southeastern United States and has been designated an American Nurses Credentialing Center (ANCC) Magnet facility, the nursing profession's most prestigious institutional honor. For more information, please visit

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