Miami — Miami Children’s Hospital (MCH) was recently recognized with an Excellence Through Insight Award for “Overall Outpatient--Pediatric Unit Patient Satisfaction” by HealthStream, a leading provider of learning, talent management, and research solutions for the healthcare industry.
MCH was awarded this honor based on the high 2012 patient satisfaction scores garnered by its outpatient care units. Contributing to the recognition, the MCH Heart Station, The Division of Neuroscience and Diagnostic Radiology at MCH each ranked within the top five nationwide of hospital outpatient programs assessed by HealthStream.
To qualify for an award, a hospital must have been a patient satisfaction-tracking client of HealthStream in 2012, and have scored in the 75th percentile or higher, with a minimum of 100 patients surveyed. MCH was chosen for receiving the highest ratings in outpatient- pediatric unit patient satisfaction from among HealthStream’s clients, as well as exceeding industry standards.
“We are honored to hear that we are being recognized for excellence in patient satisfaction for outpatient services,” said Al Rego, Vice President of Clinical Operations at MCH. “This award is a testament to our commitment to world-class pediatric care while providing an excellent overall experience.”
HealthStream CEO Robert A. Frist, Jr. said, “We applaud MCH’s high-level commitment to excellence in healthcare—and we are pleased to recognize their achievement with our Excellence through Insight award.”
About Miami Children’s Hospital
Founded in 1950 by Variety Clubs International, Miami Children's Hospital® is South Florida’s only licensed specialty hospital exclusively for children, with more than 650 attending physicians and over 130 pediatric sub-specialists. The 289-bed hospital is renowned for excellence in all aspects of pediatric medicine. In fact, it is the only hospital in Florida to be ranked in all 10 pediatric specialties assessed by U.S. News & World Report in its annual Best Children's Hospitals rankings for three consecutive years, 2011, 2012 and 2013-14. The hospital is also home to the largest pediatric teaching program in the southeastern United States and has been designated an American Nurses Credentialing Center (ANCC) Magnet facility, the nursing profession’s most prestigious institutional honor.
Abouth HealthStream
HealthStream (NASDAQ: HSTM) is dedicated to improving patient outcomes through the development of healthcare organizations’ greatest asset: their people. Our unified suite of software-as-a-service (SaaS) solutions are used by, collectively, over three million healthcare employees in the U.S. for training & learning management, talent management, performance assessment, and managing simulation-based education programs. Our research solutions provide valuable insight to healthcare providers to meet HCAHPS requirements, engage their workforce, and enhance physician alignment. Based in Nashville, Tennessee, HealthStream has additional offices in Laurel, Maryland, Austin, Texas and Brentwood, Tennessee. For more information, visit http://www.healthstream.com or call 800-933-9293.
About Nicklaus Children's Hospital, Where Your Child Matters Most ™ (2025)
For 75 years, Nicklaus Children's has stood as a beacon of hope for children and families across the state of Florida and beyond. Nicklaus Children's Hospital is South Florida's #1 nonprofit, freestanding specialty licensed hospital exclusively for children serving close to 70 percent of children in the Miami metropolitan community. In addition, Nicklaus Children's offers care within NCH North Hospital in Naples, Jupiter Medical Center's De George Pediatric Unit and select Baptist Health Hospital pediatric emergency units. The hospital and its network of more of nearly 35 outpatient care locations offer lifesaving care in in Miami-Dade, Broward, Martin, and Palm Beach counties. These outpatient locations include an array of urgent care, pediatric primary care, and subspecialty care centers and are either hospital-based or outpatient locations under Nicklaus Children's Pediatric Specialists, LLC (NCPS). Providing a pipeline of future physicians and groundbreaking research, Nicklaus Children's is an academic and clinical affiliate of Florida International University Herbert Wertheim College of Medicine. Nicklaus Children's is home to centers of excellence including the Helen & Jacob Shaham Cancer & Blood Disorders Institute, the Nicklaus Children's Orthopedic, Sports Medicine and Spine Institute, Nicklaus Children's Neuroscience Institute and Nicklaus Children's Heart Institute. The 325-bed hospital is renowned for excellence in all aspects of pediatric medicine, with many programs routinely ranked among the nation's best by U.S. News & World Report since 2008. Nicklaus Children's also includes a nonprofit physician practice subsidiary with over 40 specialties, and an ambulatory surgery center.