New location-aware, consumer-facing app improves patient access and experiences.
Nicklaus Children’s Hospital has launched a new wayfinding app that provides visitors and patient families with turn-by-turn navigation on the hospital’s 309-bed campus. Nicklaus Children’s is the first children’s hospital system in the region to launch a digital health platform that brings together all consumer-facing access points into a single, user-friendly mobile app. The implementation aims to align with a surge in demand for technologies that put consumers in control of their care.
“The introduction of MyNicklaus App wayfinding is a great step forward for the children and families we serve,” said Dr. David Seo, CIO, Nicklaus Children’s Health System. “Creating a welcoming environment that minimizes the potential for undue stress during a child’s care journey is critical to our mission. We look forward to opportunities for enhanced connectivity with our communities through Gozio’s robust digital health platform, as well as the potential for expanding our mobile connectivity strategy in the years ahead.”
Patients, families and visitors can download the MyNicklaus App, which is powered by Gozio Digital Health Platform, and take advantage of indoor navigation capabilities on the hospital campus. The Gozio platform provides GPS-like turn-by-turn directions as well as patient flow capabilities that ensure patients are guided to locations in the order they need to be accessed. The MyNicklaus App also makes it easy to find onsite amenities, from restaurants to restrooms to ATMs – as well as help patients access digital services such as physician directories, appointment scheduling, patient records and more.
“Recent industry surveys reveal that the vast majority of health system CFOs believe that digital health transformation is critical to future positioning. And for good reason – consumers are increasingly demanding digital engagement as part of a positive healthcare experience,” said Joshua Titus, CEO and founder of Gozio Health. “Nicklaus Children’s is setting the pace for digital engagement within the children’s hospitals sector in South Florida, and we applaud their vision and desire to provide positive healthcare experiences for children and families.”
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About Gozio Health
Gozio Health offers an end-to-end, customizable digital health platform exclusively for healthcare systems. Gozio’s extensible mobile platform enables seamless consumer interactions and provides an anytime, anywhere connection to patients that improves their overall experience and access to care. Popular patient engagement features include patented wayfinding with turn-by-turn navigation, virtual visits, physician directories, appointment scheduling, access to electronic health records, Urgent Care and Emergency Department wait-times, bill pay and extensive analytics capabilities. For more information, watch the video or visit www.goziohealth.com or find Gozio Health on Twitter and LinkedIn.
About Nicklaus Children's Hospital, Where Your Child Matters Most ™ (2025)
For 75 years, Nicklaus Children's has stood as a beacon of hope for children and families across the state of Florida and beyond. Nicklaus Children's Hospital is South Florida's #1 nonprofit, freestanding specialty licensed hospital exclusively for children serving close to 70 percent of children in the Miami metropolitan community. In addition, Nicklaus Children's offers care within NCH North Hospital in Naples, Jupiter Medical Center's De George Pediatric Unit and select Baptist Health Hospital pediatric emergency units. The hospital and its network of more of nearly 35 outpatient care locations offer lifesaving care in in Miami-Dade, Broward, Martin, and Palm Beach counties. These outpatient locations include an array of urgent care, pediatric primary care, and subspecialty care centers and are either hospital-based or outpatient locations under Nicklaus Children's Pediatric Specialists, LLC (NCPS). Providing a pipeline of future physicians and groundbreaking research, Nicklaus Children's is an academic and clinical affiliate of Florida International University Herbert Wertheim College of Medicine. Nicklaus Children's is home to centers of excellence including the Helen & Jacob Shaham Cancer & Blood Disorders Institute, the Nicklaus Children's Orthopedics, Sports Health and Spine Institute, Nicklaus Children's Neuroscience Institute and Nicklaus Children's Heart Institute. The 325-bed hospital is renowned for excellence in all aspects of pediatric medicine, with many programs routinely ranked among the nation's best by U.S. News & World Report since 2008. Nicklaus Children's also includes a nonprofit physician practice subsidiary with over 40 specialties, and an ambulatory surgery center.