Maria has always demonstrated extreme commitment and dedication to our hospital’s mission and vision statement. This nominee is a leader among leaders, she inspires and exemplifies nursing at its best. She gets involved with the day to day operation of our department. She is highly skilled and very knowledgeable about policy and procedures. This nominee consistently displays the highest ethical standards. Maria is patient, thorough and enthusiastic. She constantly encourages her staff to attend meetings and get involved. She influences the development of her staff. She is always looking for opportunities to help develop our potential and shine as employees and as a unit. She is no nonsense, direct and firm, yet full of good humor and encouragement. During stressful times she never loses her cool and always has a professional response. When we have difficult parents she gets involved with them, meets them (gives them her cell number) and is able to establish a level of trust and cooperation that facilitates positive outcomes. When we have difficult physicians she meets with them to solve issues. She is not only a patient advocate but a staff advocate. She is thoughtful and responsive to employees at all levels. She always displays excellent customer service to patients, families and fellow Nicklaus Children's Hospital employees. She demonstrates accountability for the work she performs as well as passion in serving the patients and families. She is the MCHS Way. Maria is a role model to novice and seasoned nurses.