Mobile Application Privacy Policy

 

EFFECTIVE: 1 MARCH 2023

 

VARIETY CHILDREN’S HOSPITAL (referred to as “Nicklaus Children’s Hospital”, “we,” “our,” “us,” or “Company”) recognizes that you care how information about you is collected and used. Nicklaus Children’s Hospital has created this Privacy Policy to inform you of our information collection, use and sharing practices.

 

Please be advised that the practices described in this Privacy Policy apply only to information gathered through mobile applications created by us for our customers (the “App”) and do not necessarily reflect our practices with respect to information gathered through other means. Use of the App is subject to our End User License Agreement (EULA) and to our personal information gathering and dissemination practices and policies as described below.

 

We Collect The Following Types of Information

  

Account Creation

We do not require that you create an account in order to utilize the App. Yet still, creating an account may be offered to personalize and enhance the user experience, but will always be optional. Whether you create an account or not, the App does use Unique Identifiers (as discussed below). 

 

Additionally, the third party store that licensed the App to you (e.g., the Apple App Store or Google Play Store) may have collected personal information from you and may provide that information to us. We shall only utilize that information for the purposes of ensuring the proper licensing of the App.

 

App Usage

We may collect information regarding App usage such as geographic, specific feature usage, and search information. We utilize this information to analyze the performance of and improve the App to provide current and future users with a fulfilling experience.

 

Unique Identifiers

We use “Unique Identifiers” to enable your use of the App. Unique Identifiers are small files used by our App that are stored on your device when the App is first installed for the purposes of identifying your device for consistent usage across sessions in the App. Unique Identifiers are installation specific: if the App is uninstalled and reinstalled, the old Unique Identifier is deleted and a new Unique Identifier is installed. These Unique Identifiers do not contain any personally identifiable information or information that we could use to ascertain your identity, such as your name. We use Unique Identifiers to track the usage of the App and to enhance your use of the App.

  

To Contact You

If we are provided your personal information by you or the third party store that licensed the App to you, we may use your personal information to contact you. Using your personal information, we may also send you e-mail messages under the following circumstances, among others:

• to respond to an inquiry or request for information;
• to provide technical support;
• to thank you for contacting us;
• to welcome you to the App;
• to explain new offerings and features of Nicklaus Children’s Hospital;
• to communicate with you regarding your use of the App

 

Your contact information may be available or provided to third-party service providers and contractors that are contractually obligated to protect your information as disclosed in this App Privacy Policy.

 

We May Share And Disclose Your Information In The Following Ways

 

Aggregated Information

We may collect aggregated information about our users, such as geographic, App feature usage, search information, etc. We may share certain information that we collect with our business partners regarding the users of the App. The aggregated information that we provide is not directly linked to any personally identifiable information.

 

Services

We will use your information to provide information or perform services that you request we, or a third party, provide or perform. If the applicable information is to be provided or service is to be performed by a third party, then we will disclose the applicable information to the third party providing the information or performing the applicable service.

 

Internal Use

We may share your information within our business for the purposes of furthering our business, including analyzing your information and other uses.

 

Exceptions

We may use and disclose your information to the extent reasonably necessary to: 

• correct technical problems and malfunctions in how we provide our products and services to you and to technically process your information;
• protect the security and integrity of the App and our service, including without limitation to enforce our End User License Agreement with you;
• protect our rights and property and the rights and property of others;
• take precautions against liability;
• respond to claims that your use of the App violates the rights and interests of third parties;
• the extent required by law or to respond to judicial process; and
• the extent permitted under other provisions of law, to provide personal information to law enforcement agencies or for an investigation on a matter related to public safety.

 

You understand and agree that your information may be required to:

• send and receive communications regarding your use of the App;
• conform to the technical requirements of connecting networks;
• conform to the limitations of our service; or
• conform to other, similar technical requirements.

 

Usage Tracking

We may monitor how our users use our App including without limitation search terms entered, screens/pages visited, and documents viewed. This information may be stored with your Unique Identifier. Aggregated forms of this data may also be used in order to help us understand areas for future research, identify future features and functions to develop for the App, and to market the App.

 

Links to Other Sites

This App may contain links to other applications, web sites, and products. We are not responsible for and shall not have any liability arising from the privacy practices or the content found by your utilization of such links.

 

Storage Of Information 

We may store information collected via the App or provided to us, including without limitation your information, indefinitely.

 

Information Review

You may contact us to discuss changing and modifying any incorrect information that you provide to us by contacting us at: support@nicklauschildrens.org.

 

Security Precautions

Nicklaus Children’s Hospital takes commercially and technologically reasonable precautions to protect data and information under its control from misuse, loss, or alteration. Nicklaus Children’s Hospital’s security measures include industry-standard technology and equipment to help protect your information, and we maintain security measures to allow only the appropriate personnel and contractors access to your information. Unfortunately, no system can ensure complete security, and Nicklaus Children’s Hospital disclaims any liability resulting from use of the App. If you have any questions about the security at our App, please send an e-mail to: support@nicklauschildrens.org.

 

Notification of Changes to Our App Privacy Policy

We reserve the right to change or modify our information collection, use and disclosure practices set forth in this App Privacy Policy. If we decide to change our App Privacy Policy, we will post those changes to the App so our users and customers are always aware of what information we collect, use and disclose. If at any point we decide to use or disclose your information in a manner different from that stated at the time it was collected, we will notify you in writing, which may or may not be by e-mail. If you object to the change to our App Privacy Policy, then you must contact us using the information provided in the notice. We will otherwise use and disclose a user’s information in accordance with the App Privacy Policy that was in effect when such information was collected.

 

Change in Control

If Nicklaus Children’s Hospital experiences a “change in control” (defined below), then we may amend our information practices as described in this App Privacy Policy. We will disclose your information to the legal entity that succeeds our operation of the App. The privacy policy of the succeeding legal entity will then govern the information that we have collected from you under this App Privacy Policy. However, if applicable law prohibits the succeeding legal entity’s privacy policy from governing, then this App Privacy Policy shall continue to govern.

 

“Change in control” means any of the following events:

• we undergo a reorganization, merger, consolidation, acquisition or other restructuring involving all or substantially all of our voting securities and/or assets, by operation of law or otherwise;
• we become insolvent;
• we make a general assignment for the benefit of creditors;
• we suffer or permit an appointment of a receiver for our business or assets;
• we become subject to any proceedings under any bankruptcy or insolvency law, whether domestic or foreign; or
• we are liquidated, voluntarily or otherwise.

  

Questions about Our App Privacy Policy

If you have any questions about this App Privacy Policy and/or the personal information practices of our App, please email your questions to: support@nicklauschildrens.org.